Senior Branch Sales & Service Manager
Al Hilal Bank
Total years of experience :25 years, 8 Months
Manage all branch operations, sales & services.
“A” signatory.
Manage the team to handle inquiries related to deposit account products & services
Manage and approve retail finance, ensuring proper completion of processes
Prepare branch sales plans to generate branch action plans to meet assigned targets.
Prepare management reports (e.g. sales volume and service standards etc.).
Guide, support and instruct employees involved in sale of financial products for better performance in service delivery to ensure high customer satisfaction. Manage employee training, motivating, counselling & employee individual appraisals.
Prepare yearly business plan for both areas Dubai & Northern Emirates.
Oversee all branch activity relating to internal services and operational issues.
Ensure standardization and application of policies and procedures.
Closely monitors branch transactions and reports (Operations & Services).
Overlook all matters relating to Branch administration.
Coordinate with branches support & Compliance department to ensure branches compliance with policies & Procedures.
Manage staff rotation, to ensure staff satisfaction and to enhance experiences among different departments.
Conduct annual leave planning for all branch staff. Holds daily morning meetings with staff and attends weekly meetings with all SBSSM, BMs and Head of Branches.
Coordinate all matters related to branches with branch supports & administration department
Handling all types of guarantees
Preparation of Commercial credit proposals
Responsible for implementing the bank’s strategy and be a part of
a friendly and efficient team
Acting Branch Manager & Taking care of all branch
Responsibilities (Service&Operation) during Branch Manager
Annual Leave.
Directly Involved in credit issues/requests related to borrowing
relationships
Provide market information related to Competition
Develop marketing plan and implement it
Processing of collection cheques and discounting of local bills
Providing necessary inputs on account conduct/position and
financial health for credit decision making
Spreading of financials to be accurate and financial analysis to
be high quality
Improve the quality of credit presentations, as evidenced by the
number of instances the CMG needs to revert on deficiencies in
CLP’s
Handled the balancing of account of Bank Guarantees, Letter of
Credit, Bills under letters of Credit, inward document for collection,
shipping guarantees/ delivery orders and various margin accounts
· Following up on delinquent auto loans and card accounts.
. Negotiating payment and settlement terms with customers.
·Preparing monthly activity reports
·Providing feedback to manager on unit requirements.
·Training new staff on procedures and collection systems.
·Referring accounts to collection agency.
·Resolving customer disputes and answering queries.
·Repossessing and selling financed vehicles.
·Working closely with sales, marketing, service and Operations to insure prompt and problem free service delivery.
Conducting sales calls to existing customers
Sourcing and presenting company products to potential customers
Preparing and executing product promotions
Insuring adequate shelf space for products
Insuring stock availability on reserved shelf space
Compiling market intelligence & competitor activity reports
Maintaining records of customer purchases
Working with principals on product positioning and promotion and
making attractive merchandising
Achieving aggressive sales targets
Planning sales call schedules and documenting actions
( not graduated ) Discontinued