It Manager
Abu Dhabi University Knowledge Group
Total years of experience :17 years, 1 Months
Reporting to CEO, and working across all organization Department heads to provide the necessary support and services from the IT department to achieve the corporate goals and strategy
Responsibilities:
• Design, develop, implement IT Strategy for 3 years which goes hand in hand with Company Vison and Mission
• Setting IT Objective
• Prepare IT Operational plan for 12 Months
• Design, develop, implement and coordinate systems, policies and procedures
• Managing IT workload and resource distribution
• Managing SharePoint website project and Mobile APP
• Setting up Disaster recovery plan and business continuity
• Ensuring Internal and External SLA is achieved
• Setting up Department KPIs
• Introducing and rolling out Cloud LMS (Learning Management System) TalentLMS
• Introducing and rolling out Time Management system (ClickTime)
• Research IT technology business related on E-Learning, Coaching, Career development and look for the right solutions for the organization.
• Develop and manage internal mobile APP (iOS and Android) including main functions (Share Idea, Engage, POLL, Survey, Events Calendar, News, Announcements, Insights, CSR)
• Developing and managing internal Marketing Portal built on SharePoint and integrated with other systems, such as internal ecommerce system to manage clients gifts, lending items, stationary
• Achieving department targeted KPIs or higher percentage
• Introducing Internal IT knowledge base (CBT) as a source of Technical Information
• Kicked off Internal Knowledge Training for Staff, to allow them to take the most out of the current used applications within the company
• Initiated weekly ICT Awareness / Ad-Hoc
• Preparing IT Budget for next 12 Months
• Establish an application deployment process at holding level and subsidiaries.
• Track, analyse and monitor technology performance metrics
• Identify new areas of digital marketing opportunities and create plans for implementation
• Oversee all system design and changes in system architecture
• Protect the confidentiality, integrity, and availability of the company’s data and servers
• Ensure security of data, network access and backup systems
• Manage information technology and computer systems
• Identify problematic areas and implement strategic solutions in time
• Preserve assets, information security and control structures
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Abu Dhabi Farmers Service Centre, Abu Dhabi, UAE
Sr. Applications Specialist
Reporting to Application Manager, working closely with other Managers (IT Operation Manager and IT Section Head)
Responsibilities
• Preparing IT policies documents and guidelines
• Presenting current proposed projects and running projects
• Identify resources and distribute workload
• Track Projects and ensure smooth progress and mitigate risks
• Participated in JDE project Technical and commercial evaluation
• Member of Oracle JDE Team
• Participated in Oracle JDE hardware design and sizing
• Evaluating existing ERP system against JDE (CONS and PROS)
• Prepared a study and proposed different solutions for IT Help Desk
• Prepared a study for Contact Centre plus IT Ticketing system
• Implemented Time and Attendance system
• Enhance visibility and health of ADFCS networks and monitory
• Handling E-Diary (Farms details data collection) Project (Project Management, Risks and mitigations, Testing PC application and Android version, close communication with vendor, setup solution with Etisalat Cloud Services, establish APN connectivity, achieve project deliverables, close contact with End Users, proper handling for change requests)
• Handling IPM Project (Pheromone Traps), (Project Management, Risks and mitigations, Testing Android version, close communication with vendor and End users, achieve project timelines )
• Ensure project deliverables
• Managing the overall schedule to ensure work is assigned and completed on time and within budget
• Identifying, tracking managing and resolving project issues
• Identifying, managing and mitigating project risk
• Ensuring that the solution is of acceptable quality
• Allocating Resources and planning work
IT Manager Duties:
• Setting up solid Infrastructure
• IT equipment Sizing
• Acquiring quotations and challenge suppliers to provide best prices
• Connecting all facilities to Dubai Data Center that hosts the core centralized system CPMS (Car Park Management System)
• Complete coordination between Etisalat and the system providers, to design and provide MPLS connection (IPCONNECT) between the underground car parks, to communicate with the central car park
• Complete control and seamless support by implement Help Desk system to capture all tickets that is IT Related (System and Operation)
• Designed cost effective solution for head office to implement virtual environment using (VMWARE ESXi)
• Deployed a very cost effective email solution using Google Apps (Exchange Like)
• Restructured previous IT Policies to fit IMUM size and business type
• Applied standardization across all sectors
• Managing over than 13 remote sites (7 underground and 6 on ground) while keeping the standardized systems across the facilities and the ability to expand over time and with project growth without affecting the budget.
• Achieved high level professional support for all location (remote support and on site) in timely manner
• Understanding in-depth the system structure, to be able to handle the whole system in future after shifting the Data Center to Abu Dhabi (Etisalat) and provide complete professional in-house support
• Understand the complete cycle of mobile payment and the integration between the mobile solution provider and the CPMS
Taking care of IT infrastructure for more than 5 different locations of real estate arm of EIIC, participating with the CIO in preparing study for fresh Data Center, to support all subsidiaries approximate 50 companies, responsible for the performance of the staff and making sure that employees complete their duties in a timely and accurate manner, Plans, organizes and directs through staff involved in information technology, Supervisory duties on Staff, career development, safety and compliance, training and development, outsourcing, Budget administration and resource allocation, develop IT Standards, purchasing procedures and polices, Manages information technology infrastructure, architecture, systems, networks, software and resources across multiple platforms, Coordinates problem solving, conflict resolution, escalations, restart and recovery by implementing "Help Desk" approach to support all subsidiaries, Insure and maintain organization IT structure , Study and schedule expansions and development, study forecaster expansions, Provide state-of-the-art solutions to Enhance existing systems
Previous employer Bloom properties is as Subsidiary for National Holding, currently taking cake of Help Desk System where a number of 17 Engineers and one HD Supervisor taking care of all subsidiary location, where a centralized support kicks in.
preparing all documentation for support methodology
develop and apply IT purchasing Policy
develop and apply IT standards
develop Help Desk functionality and support model
Asset Management
Work as Senior Systems Specialist, Provide services in the area of system support, troubleshooting, DB administration, programming and Network Administration support.
Taking care of:
•Internet Information Services (IIS)
•Domain Name System (DNS)
•Dynamic Host Configuration Protocol (DHCP)
•TCP/IP, Virtual Private Network (VPN)
•DC (Domain Controllers) and BDC (Backup Domain Controllers)
•Replication technologies using MS Cluster stand alone and with a shared storage (SAN/NAS)
•Double Take a Certified Microsoft Third part application for clustering and Failover.
•Networking (Layout, IP configuration, Network Structure, troubleshooting)
•File Server
•Worked on a different Routers and configuring each (Telnet and web-based)
•Setting shares and set proper security against each user privileges
•Taking care of email and users space quota
•Using Group Policies and set increase security on windows 2003 Enterprise Server
•Good experience on Norton Antivirus Corporate Edition.
•Build/Restore Images for critical Servers using Norton Ghost
•Good experience on firewalls (Using Symantec Enterprise Firewall)
•Excellent knowledge in Wireless connectivity, (setup and configuration and security)
•Monitoring Server and Client health status
•Remote access to internal servers via the internet and observe health status and alert using SMS or Emails when any preset criteria occurs.
•Improve Servers health by monitoring Event Log and any other logs (application side) and resolve each one.
•Apply Different backup strategies (Scheduled, incremental, differential, and synchronous) for daily, weekly and yearly, on Tapes, Shared storages and backup servers.
•Installing and configuring corporate Antivirus (Symantec corporate)
•Control and complete configuration of office WIFI (SSID, Security, Authentication )
•Understand the different types of RAID 0, 1, 5, 0/1 that are used in the different projects
•Update and maintain office website(s) using FTP protocol