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Fadia Ellwendy, Sales Team Leader

Fadia Ellwendy

Sales Team Leader ·WeMerge Group

United Arab Emirates

High school or equivalent,

Work experience

Total years of experience: 19 years, 8 months

Sales Team Leader

July 2020 - Present

WeMerge Group

Dubai, United Arab Emirates

July 2020 - Present

• Supporting and helping build successful agents
• Generating client leads to buy properties.
• Managing a sales team and providing leadership, training, and coaching
• Recruiting agents to the brokerage to increase size and sales
• Set goals and motivate the agents.
• Assisting in negotiations between buyers and sellers/Developers.

• Responding to agent questions on contracts, negotiations, strategies, and goal planning.
• Showing properties to potential buyers / investors.
• Teaching weekly training classes (live or virtual)
• Setting individual sales targets with the sales team
• Preparing loyalty contracts, purchasing agreements, deeds, and other documents for each real estate transaction.
• Hiring and training staff.
• Planning and directing sales team training.
• Working on sales scripts with agents.
• Establish customer relationship management (CRM) systems and guidelines to manage customer relationships
• Meeting with clients and maintaining client relationships.
• Tracking, collecting, and interpreting sales figures and reporting.
• Ensuring every member of the sales team has the necessary resources to perform properly.
• Maintaining an extensive database of all properties for sale.
• Staying informed on real estate industry.
• Controlling expenses and monitoring budgets.
Company industry:
Real Estate
Job role:
Sales

Senior Sales Manager

June 2018 - February 2020

Thefoodtruck.co

Dubai, United Arab Emirates

June 2018 - February 2020

- Handling sales & Tele-sales departments throughout the day to day operations.
- Sourcing local & international clients via segmenting company’s marketing and digital campaigns and distributing equally among sales team.
- Achieving and exceeding sales & tele sales target on monthly basis.
- Maintaining a very good relationships with all buyers on corporate and individual basis and generating new sales via referrals and word of mouth post every sale.
- Understand the problems and challenges of clients and identify ways the business could better address those needs.
- Participate in one-on-one meetings with clients to explain services to guide their choices.
- Provide excellent service to maintain a positive reputation for the business.
- Resolve any customer complaints promptly and professionally.
- Set revenue targets and develop and execute a strategy to meet them.
- will inspect the final product to make sure it has been built with compliance to legal standards and meets customer expectations.
- fully understanding the requirements for the product or services with full responsibility towards our potential and existing customers as well as the competition.
- Understand customer needs and requirements to develop effective quality control processes.
- Set the requirements for raw material or intermediate products for suppliers and monitor their compliance in order to complete the process.
Company industry:
Sales Outsourcing
Job role:
Sales

Senior Property Wealth Manager

January 2015 - May 2018

The First Group

Dubai, United Arab Emirates

January 2015 - May 2018

- Handling tele sales force team of 12 members of tele sales executives.
- Frontline of acquiring national & international group of investors on daily basis to ensure staging them to the direct sales team.
- Ensuring down payments of telephonic briefed selected property units are collected via credit cards & wire transfers after hourly live presentations and handling all initial objections.
- Qualifying quality of potentials based on agreed criteria that was set as standards by the company to maximize the opportunities of closing rations when client is shifted to the next direct sales department.
- Conducting weekly training to all team members to ensure the psychology and skills are always recharged.
- ensuring that customers Satisfaction. training staff members to provide the highest standards of customer service and ensuring that all company policies are followed. Additional tasks comprise of handling customer inquiries and resolving customer problems.
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.
- Interact with customers daily, responding to their questions and guiding them to the appropriate service.
- Problem-solving and conflict resolution capabilities.
Company industry:
Real Estate
Job role:
Sales

Property Consultant

February 2014 - January 2015

February 2014 - January 2015

and high profile and pre-qualify clients to sell them investment opportunities in one of the hottest cities in the world. Expand company’s portfolio by generating maximum net sales volume while maintaining a professional and ethical representation of the company.

•Maintaining a continuous relationship with the owners (Current Investors ) by constant follow up telephonically, electronically and physically to preserve the credibility in which it keeps the company as the 1st priority for all future investment and opportunities whether through the owners themselves or through their referrals for new real estate purchases.
Job role:
Sales

Senior Corporate

July 2012 - January 2014

AUDI- Al Nabooda Automotive

United Arab Emirates

July 2012 - January 2014

and exceeding fleet sales and profitability targets of the department
•Develop and maintain professional presentation standards.
•Successfully responsible to effectively implement and monitor effectiveness of marketing activities.
• Responsible to collect and compile market information on various competitive brands and acquire relevant competitive knowledge.

• Responsible for the continuous improvement in efficiency, quality and adherence to the Quality Management System.

•Present & demonstrate the AUDI product range to meet each customer’s corporate requirements, as per the AUDI Sales certification program & AUDI Sales process modules.

•Specially trained to identify the customer’s needs through detailed profiling.

•knowing expert sales strategies to overcome common buyer objections to purchasing a car.
Job role:
Accounting and Auditing

Property Manager

November 2009 - June 2011

Barclays Bank

United Arab Emirates

November 2009 - June 2011

develop and maintain high quality Property Information to support and develop the relationships between Barclays UAE, suppliers and clients through Property Cost Managers, Finance Business Partners and Property Business Partners.
•To ensure the data integrity surrounding property payments made by outsourced property service companies on Barclays behalf by maintaining and auditing control procedures and monitoring transactions.
•Own all in-bound interfaces and processes between supplier sourced information and Barclays managed systems.
•To provide property specific value to Barclays UAE and ensure all managed activities are appropriately accounted for and are compliant with all relevant standards and statutes.
•As required, monitor and report against GRCB UAE “own costs” ensuring that an effective financial control framework is in place operating to Group policies and standards.
•To support the Barclays Bank by:
•Ensuring effective cost Centre management for the Business’ property costs
administered through GRCB UAE
•Providing insightful financial reporting on a regular basis
•Providing data analysis and financial modeling support
Company industry:
Banking
Job role:
Management

Property Officer

April 2008 - November 2009

Barclays Bank

United Arab Emirates

April 2008 - November 2009

(Administration and Government Relation Department)
•To locate, rent, and maintain Barclays needs of residential and commercial premises in UAE.
•To maximize the quality/cost ratio of the Bank’s needs of residential and
commercial premises encountering both of financial and non-financial factors.
•To ensure compliance with the HR requirements, quality and cost control guidelines, security, Safety, Health and Environment (SHE) POLICY, Facility Management, and regulations,
•Always be informed of the Property Market structure as well as the changes that take a place within the UAE and accordingly analyze the situation to serve the best interest of the bank.
•To maintain good relations with vendors, landlords, and other external entities and symbolize the prestigious brand equity of Barclays.
•To coordinate with governmental entities such as the Central Bank and Dubai Economy Department in regards of Licensing and Acquiring Approvals.
•To make sure that all Barclays Bank premises are insured,
•To assist the retail team with their leasing agreements of ATM machines.
•In few words, the purpose of Property Officer is to translate Barclays business objectives into a workspace solution.
Company industry:
Banking
Job role:
Administration

Interior Designer Assistant

February 2005 - November 2007

Home Center

United Arab Emirates

February 2005 - November 2007

(Design Centre)
•Handling design project for bulk customer, institution & hotels.
•Setting location plan, site measures & create deferent design options.
•Handling the furniture picking, availability & pricing.
•Meeting customers' needs & requests, assisting throughout the payment.
•Responsible for the product availability, delivery planning & assembly.
•Responsible for Achieving the target & increase the client base of UAE showrooms.
•Organizing production orders from the main warehouse.
•Assisting in designing the Marketing Plan of the design Centre, to open new markets in UAE.
Company industry:
Retail & Wholesale
Job role:
Administration

Education

Social work College

January 2022

January 2022

High school or equivalent,

United Arab Emirates

–

El-Nile Secondary School

January 2022

January 2022

High school or equivalent, sales

United Arab Emirates

Skills

Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Real Estate
Expert
Real Estate
Expert
Sales Team Management
Expert
Sales Team Management
Expert
Sales Management
Expert
Sales Management
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MARKETING
Expert
MARKETING
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
QUALITY
Expert
QUALITY
Expert
SALES
Expert
SALES
Expert
ATM
Expert
ATM
Expert
AUDITING
Expert
AUDITING
Expert
COST CONTROL
Expert
COST CONTROL
Expert
DATA ANALYSIS
Expert
DATA ANALYSIS
Expert
DELIVERY
Expert
DELIVERY
Expert
Customer Service
Expert
Customer Service
Expert
Business Development
Expert
Business Development
Expert
Real Estate
Expert
Real Estate
Expert
Sales Team Management
Expert
Sales Team Management
Expert
Sales Management
Expert
Sales Management
Expert

Languages

Arabic
Native Speaker
English
Expert