فادي ساسين, head waiter

فادي ساسين

head waiter

helipad by frozen cherry

البلد
الإمارات العربية المتحدة - الشارقة
التعليم
بكالوريوس, Civil And Environmental Engineering
الخبرات
4 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 5 أشهر

head waiter في helipad by frozen cherry
  • الإمارات العربية المتحدة - دبي
  • يناير 2023 إلى أبريل 2023

Led a team of 12 waiters through the work procedure to ensure smooth operation and guest satisfaction.
Facilitated the communication between the kitchen and the bar to recommend specific food and alcohol pairings, which led to a 20% boost in average customer spending.
Managed the successful execution of multiple events per month averaging 800+ guests.
Supervised the floor and the stations to ensure that the standards are met.
Taught my colleagues to provide the best wine service according to international practices.
Managed the inventory and ensured that all products (tissues, cutleries, alcohol, ...) are adequately stocked.

restaurant floor manager في deece rooftop lounges
  • لبنان - بيروت
  • أكتوبر 2021 إلى ديسمبر 2022

Supervised the operation, delegated the tasks and coordinated the activities of the staff.
Oversaw the sales floor operations.
Addressed and resolved customer complaints and inquiries if any.
Monitored the sales’ activities using the Omega Backoffice and adjusted strategies to raise customer spending.
Communicated with upper management to highlight any issue that might arise and to suggest improvements that needed to be made.

waiter في rocca marina
  • لبنان - البترون
  • مايو 2021 إلى سبتمبر 2021

Presented food and beverages’ menus with detailed information when asked (Portions, ingredients and potential allergies if any).
Offered menu recommendations upon request.
Achieved upselling additional F&B products when appropriate.
Served food and drink orders presentably (High standards of Wine and Champagne Presentation).
Delivered checks and collected bill payments.
Provided excellent customer service to guests.

operational manager في jamal lebnan restaurant
  • لبنان - البترون
  • يونيو 2017 إلى أكتوبر 2019

It was a lebanese restaurant that did not contain a bar and almost all the times we had events. My job was to manage those events. satisfy the customers and arrange new events.

الخلفية التعليمية

بكالوريوس, Civil And Environmental Engineering
  • في Notre Dame University – Louaize
  • ديسمبر 2022

ABET & NECHE Accreditated

Specialties & Skills

Management
Supervising
Event Planning
Customer Service
Event Management
Hospitality
Training
customer service
Restaurants Management
Management
Hotel Management

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
متوسط