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fadwa abotteen , Client Experience Associate - Stake

fadwa abotteen

Client Experience Associate - Stake·Stake

Jordan

Bachelor's degree, Translation

Work experience

Total years of experience: 4 years, 0 months

Client Experience Associate - Stake

December 2025 - Present

Stake

Dubai, United Arab Emirates •Remote

December 2025 - Present

Provide support to investors using the Stake investment platform via chat and email over Intercom.
Assist clients with onboarding, KYC verification, and account setup
Respond to investment-related inquiries and guide users through platform features
Troubleshoot technical and account issues while maintaining high satisfaction levels
Collaborate with compliance, operations, and product teams to resolve complex client cases
Company industry:
Investment, Securities & Funds

Customer Service Representative

January 2023 - November 2025

Thuna

Al Kuwait, Kuwait •Remote

January 2023 - November 2025

Provided remote support via chat and email over DelightChat.
Assisted customers with product inquiries, sizing, and order management
Managed orders and tracking using Shopify
Maintained strong customer satisfaction through clear communication
Company industry:
Retail & Wholesale

QualityAssurance Specialist\ Live Chat Team Manager

February 2025 - September 2025

Detroit Axle

Amman, Jordan

February 2025 - September 2025

Evaluated customer service interactions to ensure quality standards and service compliance
Provided coaching and feedback to improve agent performance
Managed live chat team operations and scheduling
Conducted quality audits and supported performance improvement strategies
Company industry:
Automotive Repair, Spare Parts, & Support Services

Customer Service Associate

June 2022 - February 2025

Amazon

Amman, Jordan

June 2022 - February 2025

Provided customer support to UK customers through phone, chat, and email
Resolved technical and non technical issues in a high-volume environment
Served as Subject Matter Expert (SME) supporting associates in real time
Promoted to Acting Team Manager overseeing team operations and performance
Company industry:
Internet & E-commerce

Education

Al-zaytoonah University Of Jordan

February 2022

February 2022

Bachelor's degree, Translation

Jordan

GPA (percentage): 86.1%

GPA (percentage): 86.1%

courses: OCT'2018 – FEBRUARY 2022 BS IN TRANSLATION, AL-ZAYTONAH UNIVERSITY PF JORDAN (ZUJ) GPA 86.1.
View attachment

Al-Zaytoonah University of Jordan

January 2022

January 2022

Bachelor's degree, Translation

Jordan

Skills

MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
LISTENING SKILLS
Intermediate
LISTENING SKILLS
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
TEACHING
Intermediate
TEACHING
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
EXECUTIVE COACHING
Intermediate
EXECUTIVE COACHING
Intermediate
COMMUNICATION SKILLS
Intermediate
COMMUNICATION SKILLS
Intermediate
CONTENT MANAGEMENT
Beginner
CONTENT MANAGEMENT
Beginner
DELIVERY
Beginner
DELIVERY
Beginner
GRAPHIC DESIGN
Beginner
GRAPHIC DESIGN
Beginner
LEADERSHIP
Beginner
LEADERSHIP
Beginner
MATERIALS MANAGEMENT
Beginner
MATERIALS MANAGEMENT
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
LANGUAGES
Expert
LANGUAGES
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVESTMENTS
Intermediate
INVESTMENTS
Intermediate
KNOW YOUR CUSTOMER
Intermediate
KNOW YOUR CUSTOMER
Intermediate
LANGUAGE TRANSLATION
Intermediate
LANGUAGE TRANSLATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORDER MANAGEMENT
Intermediate
ORDER MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
SEO Foundations
Momentum AcademyTeam Manager Learning Track and WorkflowAnalyst Path