Support Manager
First National Bank
Total years of experience :19 years, 9 Months
I started work at First National Bank in 1994 as a call centre official, and worked in different departments with different job roles throughout my career.
The most recent job role was that of Support Manager in the Merchant Services business unit, where my key responsibilities were relationship management and sales support. I managed a team of 6 service consultants and 1 branch administrator. The job role was to ensure client retention and growth, both organic and cold calling, and providing legendary client service. From a branch administrator perspective, the key responsibility was to ensure compliance, managing debtors and creditors journals, and general office management (general HR administration, managing office supplies, coordinating events and functions, travel arrangements, etc). Other responsibilities also included weekly and monthly reports on call statistics and client retention, as well as growth. As Support Manager, another of my key focus areas was to visit and maintain client relationships with our top 100 clients.
I am more than willing to forward a copy of my detailed CV for review.
The highest educational qualification obtained was Grade 12. I started my career immediately after completing Matric. In the 20 years of working at First National Bank, i have attended and completed several courses and workshops, i.e. Management, Recruiting, Occupational Health and Safety, Leadership, Effective Communication, Time Management, Conflict Management etc During my time as Branch Administrator at First National Bank (2008-2013), I received the highest accolade for branch audit (5 rating). I also received several management awards for client service and office support.