Operation Manager for 4 coffee shops ( Vergnano Coffee ) FICO
Food Industries Company ( FICO) Vergnano coffee
Total years of experience :19 years, 10 Months
• Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Meets restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus.
• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges.
• Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service and all restaurant from A to Z.
Organizing the store in terms of products, equipment and people.
Planning and checking work schedules.
Carrying out audits to check health safety, food safety and quality of service in the
Restaurant
And that food is properly cooked; only in-date stock is used and all other products
Are discarted.
Dealing with problems, queries, complaints, staff and customers in the store.
Monitoring and maintaining high standards of food, service and hygiene.
Ensuring the company’s required standards of customer care are met.
Administering payrolls.
Checking and securing cash receipts.
Budgeting to ensure maximum profitability.
Achieving set profit and loss targets.
Motivating restaurant teams.
Developing all team members to their fullest potential using the performance
Management / review system and identifying individual training needs.
Ensuring the implementation and maintenance of legislation, company standards
And procedures.
Leading by example, acting as a role model for the restaurant team.
Opening and closing procedures.
Check listing and travel path.
Inventory, food ordering, paper items ordering, contacting maintenance.
Organizing the store in terms of products, equipment and people.
Planning and checking work schedules.
Carrying out audits to check health safety, food safety and quality of service in the
Restaurant
And that food is properly cooked; only in-date stock is used and all other products
Are discarted.
Dealing with problems, queries, complaints, staff and customers in the store.
Monitoring and maintaining high standards of food, service and hygiene.
Ensuring the company’s required standards of customer care are met.
Administering payrolls.
Checking and securing cash receipts.
Budgeting to ensure maximum profitability.
Achieving set profit and loss targets.
Motivating restaurant teams.
Developing all team members to their fullest potential using the performance
Management / review system and identifying individual training needs.
Ensuring the implementation and maintenance of legislation, company standards
And procedures.
Leading by example, acting as a role model for the restaurant team.
Opening and closing procedures.
Check listing and travel path.
Inventory, food ordering, paper items ordering, contacting maintenance.
Organizing the store in terms of products, equipment and people.
Planning and checking work schedules.
Carrying out audits to check health safety, food safety and quality of service in the
Restaurant
And that food is properly cooked; only in-date stock is used and all other products
Are discarted.
Dealing with problems, queries, complaints, staff and customers in the store.
Monitoring and maintaining high standards of food, service and hygiene.
Ensuring the company’s required standards of customer care are met.
Administering payrolls.
Checking and securing cash receipts.
Budgeting to ensure maximum profitability.
Achieving set profit and loss targets.
Motivating restaurant teams.
Developing all team members to their fullest potential using the performance
Management / review system and identifying individual training needs.
Ensuring the implementation and maintenance of legislation, company standards
And procedures.
Leading by example, acting as a role model for the restaurant team.
Opening and closing procedures.
Check listing and travel path.
Inventory, food ordering, paper items ordering, contacting maintenance.
Job Responsibilities: ➢ Organizing the store in terms of products, equipment and people.
Planning and checking work schedules.
Carrying out audits to check health safety, food safety and quality of service in the
Restaurant.
Making sure the fast-track audit is completed daily to check the safety of equipment
And that food is properly cooked; only in-date stock is used and all other products
Are discarded.
Carrying out work outside the restaurant, including Mystery Shopping at other
Restaurant within the chain.
Attending weekly meeting with District managers.
Dealing with problems, queries, complaints, staff and customers in the store.
Monitoring and maintaining high standards of food, service and hygiene.
Ensuring the company's required standards of customer care are met.
Administering payrolls.
Checking and securing cash receipts.
Budgeting to ensure maximum profitability.
Achieving set profit and loss targets.
Maintaining and securing equipment and buildings and all company assets contained
Within the unit.
Publishing and marketing restaurants in the locality (LSM)
Motivating restaurant teams.
Training new staff and fully inducting the restaurant team in accordance with
Company policy.
Developing all team members to their fullest potential using the performance
Management / review system and identifying individual training needs.
Ensuring the implementation and maintenance of legislation, company standards
And procedures.
Recognizing new trends and implementing action plans accordingly.
Acting as a communication link between senior teams and the restaurant team.
Leading by example, acting as a role model for the restaurant team.
Opening and closing procedures.
Check listing and travel path.
Inventory, food ordering, paper items ordering, contacting maintenance and
Communicate with the warehouse.
Reason of leaving: Submit my resignation to find better job.
➢ January 2009- January 2012
➢ February 2002- March 2003
Taiga Restaurant
Cafe Manager
Lebanon, Batroun
Managing, Controlling and leading the job in the restaurant.
Reason of leaving: Travel outside Lebanon.
➢ October 2002, Cortbawi Institut, Adma, Lebanon Certification/ Diploma, TS3 Electronics
➢ October 1998, Cortbawi Institut, Adma, Lebanon Certification/ Diploma, BT3 Electronics