Fady  Fayz Fahim, Technical Operation Manager

Fady Fayz Fahim

Technical Operation Manager

investment sector Ministry of Interior

Location
Egypt
Education
Bachelor's degree, محاسبة
Experience
12 years, 8 Months

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Work Experience

Total years of experience :12 years, 8 Months

Technical Operation Manager at investment sector Ministry of Interior
  • Egypt - Cairo
  • June 2011 to January 2024
Senior Supervisor at Vodafone
  • United Arab Emirates
  • April 2020 to May 2021

• Manage Group of Retail Areas
• Supervise all actives such as sales, inventory, target, complains, prices
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.
• Plan and prepare work schedules and keep records of employees' work schedules
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Review inventory and sales records to prepare reports for management and budget departments.
• Estimate consumer demand and determine the types and amounts of goods to be sold Related .
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Plan and coordinate advertising campaigns and sales promotions.
• Manage and direct actives to exact department concerned with solving the problem .

Retail Area Manager at We
  • United Arab Emirates
  • June 2019 to March 2020

• Manage Sales team
• Ensure adherence to sales targets
• Supervise pricing and display items after being shelf placed
• Monitor operational sales activities to ensure service quality and customer satisfaction
• Lead the sales team through handling tough sales
• Plan work schedules and keep records of employees' schedules and time cards.
• Supervise inventory and sales records to prepare briefing reports for management along with department budget.
• Interpret and implement sales department policies and procedures
• Select, hire, train, and evaluate personnel to ensure sales team intactness
• Perform general Administration duties, such as ordering supplies, maintaining, records management database systems, and other managerial duties.
• Meet workflow with individuals and others on behalf of executives and boards of directors
• Review operating practices and procedures to determine whether improvements can be
• made in areas such as workflow, reporting procedures.
• Provide feedback to support marketing in taking the decision whether to engage in new markets to extract new Clients

Retail Manager at Orange
  • United Arab Emirates
  • April 2013 to June 2019

• Responsible for all Operating
• Responsible for Complaints handling
• Responsible for all Sales functions
• Responsible for Data Analysis & tracking transactions
• Responsible for of key performance indicators (KPIs) across different functions
• Responsible for Inventory (Stock)
• Responsible for dealing with social security
• Dealing Perfect with all CRM programs available

Education

Bachelor's degree, محاسبة
  • at جامعة القاهرة
  • May 2010

Specialties & Skills

Leadership
Digital Marketing
Planning
Customer Service Management
Administration
CUSTOMER RELATIONSHIP MANAGEMENT
INDICATORS
SOCIAL SECURITY
KEY PERFORMANCE INDICATORS (KPIS)
DATA ANALYSIS
PROJECT MANAGEMENT
QUALITY ASSURANCE
INVESTIGATION
SALES RECORDS

Languages

English
Expert

Training and Certifications

CMA (Training)
Training Institute:
Canadian Academy
Date Attended:
June 2013
Duration:
180 hours

Hobbies

  • القراءة - التعلم المستمر - Self study - السباحة - Cycling
    حصلت على كثير من الشهادات العلمية نتيجة التعلم الذاتى