Infrastructure Team Leader
Advanced Computer Technology
Total years of experience :18 years, 5 Months
Lead Professional Service teams to achieve Department’s objectives, match business objectives with high performance.
Develops work schedules and monitors work flow to achieve established goals & objectives.
Supervises and coordinates the day-to-day activities of delivery staff in an assigned region.
Monitors employees' performance and provides ongoing feedback to the individual.
Interacts with team on a regular basis.
Act as Cost and Project Manager and managing all phases of Service Delivery.
Act as Service Delivery Manager to follow agreed scope with customers.
Act as a Solution Architect, so Plan, design, and Implement the Infrastructure Services in the suitable way fitting the customer’s business and using the best practices in Implementations.
Delegate duties and tasks within the team.
Design consulting of complex platforms for IT infrastructure services with the core area in Data Center, Knowledge management, Cost and effort calculation, Coordination and management of Service Transition.
Cooperation with other departments regarding networking, storage, server hardware and guest OS.
Responsible for patching, deployment of the new services, troubleshooting and services operations.
Responsible for continuous improvement of current environments.
Professional Service provides sizing, planning, implementing, and troubleshooting various Solutions and Services to ACT’s customers such as:
o Microsoft Products:
1- Infrastructure Services all versions and editions such as:
• Active Directory Domain Services, DNS, DHCP, File and Print Services, Failover Clustering, Network Load Balancing, Certificate Services, TMG, and SQL Server.
2- Unified Messaging Services all versions and editions such as:
• Exchange Server, and Skype for Business
3- System Center Family all versions and editions such as:
• SCCM, SCOM, SCSM, SCO, SCVMM, and SCDPM
4- Cloud Services such as:
• MS Azure services, and Office 365
o Amazon Web Services (AWS)
o Google:
1- G-Suite
o VMware Products:
1- ESXI
2- VCenter
3- V-Realize
o Backup Solutions:
1- Veeam Backup & Replication and Veeam One
2- Veritas Backup Exec
Reported all Department’s tasks (weekly, monthly, and annually) directly to Professional Services Director.
Act as TAM ( Technical Account Manager ) with our customers.
Put business plan for annual objectives, budget.
Manage customer business needs for enhancing running services and for future vision.
Put annual development and training plan for PS team.
Put criteria of annual appraisal for PS team.
Sometimes act as a RFP, and bidder manager
Ensures team is aware of ongoing initiatives or upcoming changes.
Achieved Projects not limited to:-
Project 1: Install AD, DNS, and DHCP 2016 at New Egyptian Military Conference Hall
Project 2: Upgrade Exchange Server from 2013 to 2016 at MOI
Project 3: Design and Configure Azure-Site-Recovery (ASR) for AD and SharePoint at PMS
Project 4: Design and Deploy SCCM, SCOM, SCO, and SCSM 2016 at MOI
Project 5: Design and Deploy Skype for Business 2015 at MIDOR
Project 6: Design and Deploy AD, DNS, DHCP 2016 at Police Hospital
Project 7: Migrate e-mail system from Exchange to Office 365 at Porto Group
Project 8: Design and Deploy AD, DNS, DHCP 2016 at Carols Hotel
Project 9: Design and Implement AD, DNS, DHCP, File Server, and Exchange 2016 at Sharm Dreams Hotel
Project 10: Install AD, DNS, DHCP, File Server, and Migrate email system from Google G-Suite to Office 365 at SAVOY Hotel
Project 11: Upgrade AD from 2012 to 2016, install SCOM, Upgrade Exchange from 2010 to 2016, and Install Veritas Backup Exec 2017 at IDSC.
Lead a System Admins, Database Admins, and Data Center Admins teams to achieve Department’s objectives, match business objectives and keep all operations running with high performance.
Plan all main tasks and new projects annually.
Act as Project Manager for any project in my area.
Reported all Department’s tasks (weekly, monthly, and annually) directly to IT CTO.
Manage Supplier and Vendor deals.
Manage installation and configuration of all servers, hardware and software as necessary to support operating systems, applications, and databases in a distributed computing environment.
Manage and monitor Data Center components like physical servers, SAN storages, SAN switches, HVAC, UPS, Electricity, …
Manage, Monitor a virtual platform VMware VCenter 5.5 product, and configure high availability V-Motion on it.
Prepare and manage a test platform which contains Hyper-V platform and some other physical machines to test any project before moving to life environment.
Provide technical expertise to 1st and 2nd line support staff.
Review new system initiatives, at beginning of the business requirements stage, to ensure that operational impact is identified and incorporated into the system development and implementation plan.
Manage and monitor DB Tasks like always-on, Backup, Restore, and integration with other systems.
Manage and implement system operations, upgrades, operating system patching, preventative maintenance, disaster recovery, backup procedures, capacity planning, network security, performance tuning, and problem diagnosis and resolution.
Monitor daily uses and performance of operating systems, servers and applications to determine areas for improvement and identify as well as recommend the required modifications.
Prepare and implement a security plan for servers and whole environment.
Redesigned and customized network IP address range for security to decrease attacking chance.
Prepare system administration section’s annual budget for licenses, and SLAs.
Thoroughly document procedures and maintain technical documentation, including systems configurations, installation procedures, systems specifications, HW/SW inventory, support logs, version control logs, as well as standard operating procedures.
Verify stability, interoperability, security, and scalability of system architecture.
Register and clarify received incidents and undertake an immediate effort to successfully restore a failed service as swiftly as possible in order to minimize service breaches.
Collaborate on cross-team and cross-service technical issues by working with resources from other groups as needed to resolve customer incidents.
Maintain strong knowledge of new products and services.
Prepare Learned Lessons in any completed project.
Achieved Projects not limited to:-
Project 1: Upgrade Domain Services from 2003 to 2008 R2 ( October 2013 )
Project 2: Upgrade Exchange Server from 2003 to 2010 ( December 2013 )
Project 3: Install and Configure Active Directory Multiple Sites and Join all Stores’ Machines ( January 2014 )
Project 4: Design, and install Forefront TMG 2010 Server ( March 2014 )
Project 5: Install manage Kaspersky Antivirus server ( April 2014 )
Project 6: Upgrade VMware Platform from 5.0 to 5.5 ( June 2014 )
Project 7: Install System Center Configuration Manager ( SCCM ) 2012 R2 ( March 2015 )
Project 8: Install System Center Operation Manager ( SCOM ) 2012 R2 ( August 2015 )
Project 9: Install Skype For Business 2015 ( February 2016 )
Project 10: Configure Load Balancing for Web Apps ( July 2016 )
Project 11: Upgrade RMS’s SQL Server and Configure High Availability ( August 2016 )
Project 12: Install and Configure File and Print Server (January 2017 )
Project 12: Manage and Configure AWS Platforms (March 2017 )
- Reorganize the Active Directory 2008 R2, DNS, DHCP, Printing, and File servers.
- Install additional domain controller.
- Backup the Domain Controller ( System State Backup ).
- Install and configureWSUS.
- Install and configure WDS.
- Create Antivirus Server ( G-DataBusinessAantivirus 2012 ).
- Configure a hardware firewall ( CyberoamCR100ia v10).
- Create a buck up solution using Symantec Back Up Exec 2012 with NAS storage NetgearReadyNAS 1100.
- Install Exchange 2013.
- Redesign the Active Directory 2008, DNS, DHCP, Printing, and File servers and Install ADC for back up and load balancing.
- Create a buck up solution using Symantec Back Up Exec 2012.
- Redesign, and manage TMG server.
- Install and manage SCCM 2007.
- Redesign, and manage Exchange server 2010.
- Create Antivirus Server ( Kaspersky ) ( In Progress ).
- Create another CAS server for load balancing, another HUB server for high availability, DAG for back up and high availability, and Edge server for security ( In progress ).
- Install a hardware firewall ( FortiGate 110C) for security ( In progress ).
* Design, and Installing Domain environment 2008 with DNS, DHCP, Printing, and File servers.
* Create Antivirus Server.
* Create Disaster Recovery for System and Data.
* Design, and Installing ISA server 2006.
* Design, and Installing FTP server with Certificate server.
* Design, and Installing Exchange server 2010.
* Make all machines working stable.
* Analysis & solve operating system’s
problems ( 98, ME, XP, VISTA all versions, 7 and server 2003 & 2008 )
* Installing & troubleshooting DNS, DHCP, Domain Controller, AD, ISA… ).
* Design, Prepare and troubleshooting network and prepare configuration of routers and switches - like Cisco & hp - and install patch panel, rack, cabel’s RJ & … ).
* Teaching ICDL course + MS Outlook2007.
PREPARING COMPUTERS FROM A TO Z & INSTALLING NETOWRK.
importing computers from Europe
selling & buying computers
fixing computer ( Hardware & software )
selling & buying computers's accessories
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