Call Center Agent
Perfect Solution
Total years of experience :1 years, 10 Months
o Conducting Outbound Calls to clients in US.
• The Training covered the following:
o Soft Skills (Customer Service including Assertive Behavior and Handling Irate Customers, Time Management, , Communication skills, Presentation skills, and Team Work).
o Voice and Accent (Global Language, Consonant and Vowel Sounds, and Syllables and Syllabic Stress).
o Grammar and Sentence Structure.
o PC Skills (MS Office, Internet Search Basics and Browsing, Typing Techniques).
o Analytical Skills.
o Aptitude (Numerical Ability, Logical Reasoning, and Attention to Details).
• Contributing as an Organizer at the conference "ICT in Our lives", at the faculty of commerce, Alexandria university.
• Course Name: Berlitz Proficiency at Information Technology Institute (ITI).
• The Training covered the following: A Completed Language Course in English.
• Contributing as an Organizer at the conference "ICT in Our lives", at the faculty of commerce, Alexandria university.
• A a comprehensive class-room training sessions at the Egyptian Exchange's premises in Alexandria.
• Focused on the Egyptian capital market's mechanism and players, as well as its role in the Egyptian national economy.
• University: Alexandria • Faculty: Commerce, English Department • Major: Information Systems • Graduation year: 2013 • Grade: Good • Major Courses: Management Information System, System Analysis and Design, Database Management System, Introduction Computer Programming, Business Intelligence, Applications in Computer Programming, Decision Support System, Information Technology Architecture, E-Commerce, Integrated Information System, Artificial Intelligence, Advanced Information System. • Graduation Project: Invent-Click • Graduation Project Supervisor: Dr. Ayman Rashed • Graduation Project Summary: This was a one-term, team-work project required to fulfill the graduation requirements of my BSc. degree in MIS major. The project objective is to develop an Outpatient Management System. The project involved researching the problem, designing a solution (process design and database design) and developing a prototype for the proposed solution.