banker
Credit agricole and union national ba
Total years of experience :12 years, 10 Months
Universal teller- senior teller- compliance officer- head cash
Same previous role as head cash at credit Agricole and in addition to ATM role
*Printing on daily bases ATM journal and report from ATM itself to check balances and cards taken .
*Ensure ATMs sufficient balance
*Ensure ATMs are replenished according to the cash holding limits.
*Ensure ATMs drawers are filled with the right notes and with fit ones.
*Proper management of ATM vault and exceeding the limits.
*Balancing of ATMs / CDMs and reconciling any differences.
*Clearing ATMs / CDMs differences after cash confirmation from system.
*Prepare reports for ATM overage and shortage and ensure to attach copy of journal tape and entries.
*ATM performance failures reported to the concerned departments whenever the problem arises by monitoring the ATMP to the responsible authorities during / after working hours.
*Ensure ATMs is physically in a good condition.
*Ensure all retained cards are received by customers after registering the card details in retained card register.
*Ensure cards of another bank is shredded immediately after registering the card details in retained card register.
*Ensure that ATM disputes are responded promptly .
*Recovery of all un-posted ATM charges and deleting the holds after liquidation .
*Recovery of all un-posted debit card transactions and deleting the holds after liquidation.
Working as Chief teller ( Head Cash ) from June 2016 to June 2017 at Credit Agricole Bank in Retail and private banking department reporting Operation manager and branch manager.
*Replacing operation manager in all his leaves, and some times replacing branch manager in case of absence of both operation manger and branch manger.
*Authorizing high limit cash and non cash transactions .
*Handling any client complain and working in solving it immediately.
*Verify money notes and Documents, check if they are forged or not.
*Preparing Exhibit reports of 114 general ledger of the branch, including sensitive and non sensitive GLs
*Make sure GL balances matching with balance sheet and supporting document in case their was deficit in the balances.
* Printing and reviewing CDs and TDs report and arrange the required
documents.
* Review Branch’s reports according to set policy and IC’s guidelines.
link between branch and treasury department .
*Confirm foreign currency exchange with dealing department .
* Accept transfers from / to main vault and other Branches.
*Monitor Branch cash retention limit and cash shipment .
* Handle cash shipment from / to main vault and other Branches.
*Helping tellers and Senior tellers in archiving daily work and ensure sending documents to main archiving department.
*Ensure staff working under my supervision comfortably
*No exchange for user names or passwords .
Knowing Bank manual and check law, CBE, Compliance, Audit, Procedures.
* Key vault holder and responsible for Vault system user.
* Delegate for chief teller and branch operation officer .
Authorized Signature at Central bank of Egypt.
* Checking foreign currency reports before and after executing any transaction .
*Verify customers’ signatures within limit and obtain proper verification for over limit.
*Verify money notes and Documents, check if they are forged or not.
* Checking and Authorizing the over limit transactions.
* Printing Manager Checks, Bank Drafts and Certified Checks.
* Printing Certificate Deposits (CDs) and Time Deposits (TDs).
* Checking Special rates applied to TD and check approvals required to execute.
*Reviewing All Tellers batches .
*Check and Review all postdated, clearing and collection Checks, before sending to the Center.
*Send Checks to clearing center .
* Check / monitor the records of daily sales referrals on the counter and adviser Branch Manager.
*Conduct & lead the monthly SNAP Check for all tellers, main vault and form of values.
*Review Branch’s reports as to set policy and guidelines and provide the required monthly reports.
*Ensure implementation of all Bank policies, Know Your Client ( KYC ) and procedures
*Ensure that counting and bundling machine are working properly and report if there is something wrong with.
*Follow up any pending cases with Customer service, Sundries, CIOC, Clearing & Collection, Remittance Centers and with different line of business.
*Authorizing Issued outgoing after checking Ofac and embargoes Lists.
* Reviewing outgoing batches .
* Accept transfers from / to main vault and other Branches.
*Monitor Branch cash retention limit and cash shipment .
* Handle cash shipment from / to main vault and other Branches.
*Helping tellers in archiving daily work and ensure sending documents to main archiving department.
* Responsible of all old records and necessary archiving .
*Promptly and efficiently handle escalated customer issues and feedbacks.
*Contact customers to ensure that their issue was properly solved.
* Prepare Cash Reports.
* Checking Tellers End of day balances and Cash boxes.
*Prepare cash book at End of Day and match tellers and main vault balances with system balances to ensure successful branch closing.
*Counting cash bundles and form of values in the vault to ensure machine with End of day report.
*Filling returned checks ( Credit Agricole checks and other banks)
*Contacting clients to receive their returned checks.
* Delivering returned checks from clearing to customers.
* Follow up and coordinate with other department, to ensure a smooth flow of operation.
*Important role as Compliance Officer ( part of senior and chief teller role) monitoring closely and effectively the daily Branch transactions for any suspicious, unusual trend activities.
*Ensure proper reporting of violations or potential violations to compliance department.
*Monitors the performance of the compliance program and related activities and working on improve its effectiveness.
* Provide daily and monthly compliance reports and all other related reports.
* Executing all types of transactions (Cash deposits and withdrawals, Non-cash, transfers, outgoing, issuing CD and TDS, issuing manager and foreign checks)
* Receive and process cash deposits and Checks deposits from customers.
* En-cash Bank Checks and withdrawals, coupon payment, mutual funds and travelers Checks.
* Pay funds against manager Checks and certified Checks.
* Issuance and Manager Checks, Bank Drafts and Certified Checks.
* Buy / sell foreign currencies.
* Issuing Certificate Deposits (CDs) and Time Deposits (TDs) and applying special rates.
* Process special instructions concerning CDs and TDs and multiple payout.
* Receive postdated, clearing and collection Checks, before sending to the Center.
* Issuing Outgoing transfers after checking Ofac and embargoes list.
* Issuing Internal transfer.
* Archive all transactions per each Day and Arrange the Filling.
* Spot and handle all cross-selling opportunities for opening account to
beneficiaries of Checks or transfers.
* Promote and sell full range of products and services to current and
potential customers at the counter via creating leads / referrals on a daily
basis.
network administrator
* BSC of Computer Engineering, Modern Academy year 2010.