Integrated Communications and CRM Specialist
ASTUDIO
Total years of experience :16 years, 1 Months
➤Key Responsibilities:
Translation Expertise:
-Facilitate precise translation of social media content and the company website from English to Arabic.
-Ensure cultural nuances are accurately conveyed in all translated materials.
CRM Management:
-Manage and optimize customer relationships through the effective utilization of the CRM system.
-Handle leads received via email and automated processes, ensuring efficient lead management.
Data Analysis and Reporting:
-Conduct thorough data analysis using specialized tools for actionable insights.
-Generate comprehensive reports on customer interactions and lead performance.
Information Maintenance:
-Continuously update and maintain accurate client information within the CRM system.
-Implement data quality measures to ensure precision in communication and decision-making.
➤Top Skills:
Multilingual Communication:
-Proficient in translating content from English to Arabic with attention to cultural nuances.
-Effective communication in a multicultural environment.
CRM Expertise:
-Extensive experience in customer relationship management utilizing CRM tools.
-Proven track record in enhancing customer satisfaction and retention.
Data Analysis:
-Strong analytical skills with the ability to derive actionable insights from data.
-Proficient in using specialized tools for data analysis and reporting.
Attention to Detail:
-Meticulous in handling lead information and ensuring data accuracy.
-Consistent in maintaining high-quality standards in all communication materials.
Ensures that cargo manifest is established and issued properly according to procedure and that all cargo documents are dispatched in due time to Load Control.
My primary responsibility is to coordinate freight shipments from all over the world and make sure they are delivered on time
and in perfect condition. I also answer any questions my clients might have about their shipments and make sure they are completely satisfied with our service.
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, Bir Hassan. -
, Haret Hreik. -Brevet
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