فهد علم

o Negotiated 4 contracts, overall worth $4.5M (16M SAR) over 2 years, by understanding stakeholders key needs. Key wins, added Escrow agreements and project closed under-budget.
o Conformed governance with high degree of fidelity in strategic projects through value realization process with key stakeholders.
o Guided GAP assessment(Current Vs ISO27001) and maturity assessment(CPA) projects.
o Key stakeholder in building an enterprise security strategy aligned with business and IT strategies.
o Managed IAM project for Infrastructure services and business services (CRM).
o Guided an integrated IT framework of ITIL, TOGAF, COBIT and PMP as a starting point for IT and IS strategy leaning towards ISO27001.
o lead ISO 27001, starting with Identity Access Management, DB encryption, Document Security and the physical security projects.
o Customized Information Security’s framework, policy and procedures constituting both compliance with NCA and ISO 27001 requirements, as well as achieving business monetary goals.
o Played a key role in contributing to IS initiatives by efficient monitoring of performance, optimizing workflow and creating enhanced processes.
o Identified service catalogue for Information Security department.
o Interviewed business and IT managements to ensure a complete understanding of the value realized from building and maintain User Access Matrices through across core functions.
o Adopted Single Sign On(SSO) approaches into critical functions.
o Part of the team to build the Asset Management Life Cycle.
o Developed and communicated Acceptable Use Policy(AUP), Mobile Management Policy(MDM), Bring Your Own Device(BYOD).
o Auditing IT Assets for MBSS and communicating Security Coding Standards with its relevant testing scenarios to ensure efficient implementation of controls.
o Evaluated (Security Operation Center) power of authority and level of access based on the outsourcing identified risks.

o Played a role in implementing Enterprise Project Management Office throughout the organization.
o Co-lead 1 year Security Awareness program for a government agency.

Implementing projects relating to IT operations business change, customer service improvement, quality, policy and
procedures management as strategic imperatives across the organization
 Conceptualizing and developing compelling business cases for IT organizational change and driving change initiatives across
stakeholder groups
 Aligning the organization to IT business excellence frameworks
 Implementing best practice and standardization of policies and processes framework in IT operations to drive consistency,
efficiency and client centricity
 Supporting innovation and creativity to improve products, services and customer experience
 Accurately mapping critical moments for designing future IT process & process changes to enhance productivity
 Partnering cross functionally Sr Executives to build an effective strategy and route map for positive change and success

Key Accountabilities
 Mainline responsibility for devising/establishing quality policies and driving various quality management initiatives
 Be responsible for
o Controlling 3Ps (Policy, Procedures and Process) Project for Information Technology Governance (ITG)
establishment program
o Developing procedures for ITG Process Management Unit and Data Governance departments and composing
Change Management document
o Supporting testing teams and production teams
o Streamlining operations by conducting operational administration of TFS 2010 and TFS-EPM integration, and
analyzing resources historical estimations to conclude accurate buffering
o Enhancing operational efficiency through coordinating change requests, monitoring performance, optimizing
workflow, and creating, reviewing and updating ITSD documentations
o Ensuring service efficiency by developing Release Management and Quality Management documents, and
creating KPI’s for Process Management Unit
o Created and Implemented Quality Management system on an organizational, departmental and operational
levels.
 Generate various MIS reports for review by Senior Management
Significant Attainments
 Successfully
o Achieved 20% increase in ITSDs effectiveness and efficiency and increased stakeholders’ satisfaction by monitoring
all projects and applying Enterprise Project Management (EPM)
o Directed, controlled and managed predicted conflicts with stakeholders
o Played a key role in contributing to IT Solution & Development

Providing Assistant to CEO and COO in arranging meeting with potential clients, supporting to OGM/EGM meetings and board members meetings.

Making Travel Reservations