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Fahad Abalkhail, Head of Housing Loans Unit

Fahad Abalkhail

Head of Housing Loans Unit·Riyad Bank

Saudi Arabia

Master's degree, Service Leadership and Innovation

Work experience

Total years of experience: 15 years, 3 months

Head of Housing Loans Unit

April 2017 - Present

Riyad Bank

Riyadh, Saudi Arabia

April 2017 - Present

Managing the Mortgage product team in Riyad Bank
Company industry:
Banking
Job role:
Banking

Mortgage Product Manager

October 2014 - Present

The Saudi Investment Bank

Riyadh, Saudi Arabia

October 2014 - Present

Designing new product, which help fulfilling the clients' needs, and lead them to own their houses.
Company industry:
Banking
Job role:
Accounting and Auditing

Product Manager

September 2016 - February 2017

Banque Saudi Fransi

Riyadh, Saudi Arabia

September 2016 - February 2017

Designing new mortgage products, to fulfill customers needs
Company industry:
Banking
Job role:
Banking

Product Officer

June 2014 - October 2014

The Saudi Investment Bank

Riyadh, Saudi Arabia

June 2014 - October 2014

Basically, working on developing the products we provide to the clients. For instance, we work on developing new consumer loans plans, launching new credit card products, or improving the current accounts segmentations. In other words, I can call this department as the "Silicone Valley" of the bank, where innovation and creativity are playing a critical role in it.
Company industry:
Banking
Job role:
Accounting and Auditing

Graduate Trainee at The SAIB Graduate Program

October 2013 - June 2014

The Saudi Investment Bank

Riyadh, Saudi Arabia

October 2013 - June 2014

Taking plenty of training courses and workshops to maintain my skills. Plus, having a rotation within the bank department, to implement the knowledge we've learned.
Company industry:
Banking
Job role:
Teaching and Academics

Agent, and Supervisor, Customer Service Department

September 2008 - December 2009

Alrajhi Bank

Riyadh, Saudi Arabia

September 2008 - December 2009

Alrajhi Bank, Supervisor, Customer Service Department. September 2008 to December 2009
• Started as an Agent and became a partial Supervisor.
• Managed 20 employees.
• Communicated with the bank customers to satisfy their needs.
• Conducted many ways to market the bank products.
• Trained new employees in customer service and marketing.
Company industry:
Banking
Job role:
Customer Service and Call Center

Observer

January 2005 - February 2006

ipsos, observation and polls

Riyadh, Saudi Arabia

January 2005 - February 2006

The job is basically focusing on observing a targeted sample, which may help leading us to credible findings. By implementing both qualitative and quantitative studies about a specific product or a service, distributing them to a credible sample, and come up with solid findings. I worked on that company as a volunteer, while doing my Bachelor's degree.
Company industry:
Quantity Survey
Job role:
Marketing and PR

Education

Rochester Institute of Technology

March 2013

March 2013

Master's degree, Service Leadership and Innovation

United States

GPA (point): 3.45 out of 4

GPA (point): 3.45 out of 4

Got an MS, in Service LEadership and Innovation, which focuses on the service sector, and how to make an outstanding customer experience. Plus, it teaches how to achieve a significant customer retention rate, by applying "Co-creation".

King Saud University

July 2009

July 2009

Bachelor's degree, Economics

Saudi Arabia

GPA (point): 2.37 out of 4

GPA (point): 2.37 out of 4

Got a Bachelor's Degree from King Saud University, majored in Economics, under the Business Administration College.

Skills

Product Development

Expert

Teamwork

Expert

Negotiation

Expert

Employee Engagement

Expert

Customer Retention

Expert

CUSTOMER SERVICE

Expert

Product Development

Intermediate

MICROSOFT OFFICE

Beginner

MARKETING

Intermediate

Innovation

Expert

SERVICE DEPARTMENT

Intermediate

Microsoft Office

Expert

Strategic Thinking

Expert

Mortgage

Expert

Real Estate

Expert

Business Planning

Expert

Teamwork

Expert

Negotiation

Expert

Employee Engagement

Expert

Customer Retention

Expert

Languages

Arabic

Expert

English

Expert

Memberships

RIT Department of Service Systems: Service Leadership and Innovation

Group Member

September 2012

Training and Certifications

Certifications
SAIB
SAIB
SAIB
SAIB
IOB
IOB
SAIB
Dale Carnegie
IOB
SAIB
Dale Carnegie
IOB
IOB
IOB
SAIB
IOB
IOB
• Registered and passed in customer service professionalism workshop
Alrajhi Bank
Apr 2009 - Apr 2009
Professionalism of using Microsoft Office
New Horizon Saudi Arabia
Jul 2002 - Aug 2002

Hobbies and interests

Traveling
Reading