Executive Manager Telesales, SME & BU Channel Partner.
Mobily
Total years of experience :19 years, 6 Months
Functional Responsibilities:
- Select and recruit suitable Telesales resources and manage staff under his supervision to achieve Telesales goals and objectives.
- Actively liaise with retail Outlet Managers to setup Telesales implementation.
- Monitor Telesales resources performance enhance and advice to increase productivity.
- Establish, Improve and strengthen the business relations between sales in all segments. Ensure leads generated by the team are routed to appropriate sales in respective segment.
- Visit the Telesales operations to ensure activities reach the standard of performance.
- Define and oversee the follow-up procedures for new clients.
- Maintain accurate detailed and applicable contact data in the prospective customer database and ensure efficient utilization.
- Ensure quality of customer data is available for Telesales teams; develop and engage in required mitigation strategies. Incentivize knowledge sharing among Telesales team.
- Develop - in cooperation with the Internal Training and Knowledge Management team - training materials for Telesales agents leverage Sales expertise
- Ensure telesales teams handle large volumes of simultaneous calls screening them logging them and forwarding them to an appropriate company representative.
Build good customer service sales goals and profitability.
- Optimize Telesales operations to maximize client interactions/leveraging expertise from Care Operations.
- Actively advice Telesales direct reports on customer acquisition strategies.
- Produce periodic reports to SME head and identify improvement potential
- Support region heads in developing account plans and revenue targets for the year
- Perform other related responsibilities as required by Head of SME & BU Channel Partners
Managing data operation support frontline teams with daily responsibilities to achieve the department targets/KPI’s
Making a roadmap plan with quarterly strategic.
A key role in the Customer Care organization directly reporting to Contact Center Directors.
Major responsibility to lead Contact Center Managers, supervisors and their teams, to deliver the best service to Mobily customers.
Lead key strategic initiatives implementation to improve customer experience, cost efficiency and revenue generation.
Managing the largest department in Mobily which contain in/outsource (Operations Managers, Contact Center Managers, supervisors and agents) with the responsibility to ensure their professional development.
Call Center Supervisor and Customer Services Team Leader
Customer Services and Telemarketing for alhayat newspaper, shams and lyialina magazine
All jobs of Human Resources and personal department
Bachelor of science in Human resources – RABIGH - Graduated with a 3.2 GPA. - Concentration in HR management, Compensation & Benefits, and Talent acquisition.