Technical Support Specialist
Baker Hughes - Saudi Arabia
مجموع سنوات الخبرة :6 years, 0 أشهر
-Installed and configured computer hardware and applications in the Rigs.
- Monitoring and analyze live data to produce reports to the drilling services department management.
- Troubleshooting issues with VSAT for network, connections and access remotely.
-Troubleshoot systems and network problems and diagnosed and solved hardware or software faults as well as technical support.
-Installed and configured computer hardware operating systems and applications.
-Monitored and maintained computer systems and network.
-Talked staff or clients through a series of action, either face-to-face or over the telephone, to help set up systems or resolve issues.
-Troubleshot systems and network problems and diagnosed and solved hardware or software faults as well as technical support and Back up!
-Replaced parts as required.
-Configured hardware, devices and software to set up workstations for employees.
-Explained technical information in clear terms to non-technical individuals to promote better understanding.
-Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Supervised Manpower to perform: Pulling of Fiber Optics
Cables, Laying of FO and Dressing Processes.
-Had trainings on FO Termination and splicing and
performed it on site.
-Made OTDR testing for FO Cables on Substations.
-Wrote daily reports.
-Conducted Site surveying solely and along with teams.
-Maintenance of Company's Pcs, Printers, Photo Copiers
...etc.
Computer Engineering