Procurement and contract manager
Ahras
Total des années d'expérience :7 years, 7 Mois
1- Negotiating, preparing proposals. offers and documents to be qualify for constructions works and projects.
2- Negotiating, purchase tools and materials for the ongoing constructions projects.
3- Purchasing and providing necessary tools for the company’s employees.
5- Evaluate suppliers and report for higher management.
6- Preparing and follow up contracts, including contracts extension, correspondence and notices between contractors.
1- Prepared guides and templates for the team, mentor the members and organized meetings, and provided constructive feedback.
2- Analyzed market trends, consumer behavior, and competitive data to improve relationship management processes.
3- Conducted customer surveys, recorded customer reviews, and organized follow-ups for existing customers.
4- Resolved customer complaints as quickly and efficiently as possible.
5- Built and maintained relationships with key customers.
6- Handled & Resolved consumer complaints through (MOE) Ministry of Commerce.
1- Supported and contacted customers via phone, email, online chat, or in person about assigned services and products.
2-Resolved customer concerns and problems appropriately.
3- Maintained customer accounts and records of customer interactions, including inquiries, complaints,
and comments.
4- Provided answers to inquiries or refers them to the appropriate staff based on their knowledge of
product, service, or other assigned area of expertise.
5- Handling & Resolving consumer complaints through (MOE) Ministry of Commerce.
6- Assisted with other related duties as required.
1- Solved customer complaints.
2- Provided and activated mobile phone packages.
3- Raised maintenance and purchase tickets for the concerned administration as customers demand.
1- Maintained excellent customer service standards by supervising front desk staff.
2- Answered guests' inquiries and requests in a timely and professional manner.
3- Ensured customer complaints are resolved.
4- Staff training and coaching.
1- Maintained products in shop.
2- Received now products and registered them.
3- sale and complete the purchase transaction.