IT Senior Manager, Head of BSS and Investment Solutions
Alinma Bank
Total years of experience :17 years, 8 Months
BSS and Investment Unit performs under IT Service Creation Division. Leading a team of highly skilled IT professionals in a collaborative effort to achieve greater efficiency and effectiveness. We innovate, analyze, design, and develop IT solutions with variant scales and complexity. BSS and Investment Unit serves both Alinma Bank and Alinma Investment Company. It is divided into 3 teams; BSS, Investment Core Applications, and CRM. Given the limited number of resources and the vast scope of engagements, BSS and Investment Unit is one of the most efficient and productive units under ITG. Engagements include:
• The whole SDLC cycle
• RFPs and RFIs preparation
• Vendor evaluation and selection process; vendor profile, references, project management, SLA, and adopted technology (solution’s architecture, hardware specifications, compatibility with different technologies, license scheme, SLA, warrantee, etc. )
• Contracting process; price negotiation, payment schedules, and legal discussions
• Production support; documentation, SLAs, and hand over
• Special Ad-hoc assignments for continues improvement or new service/technology exploration
• Disaster Recovery planning and Testing
• External and Internal Audit; finding discussions and acceptance, and closure planning and delivery
Major Deliverables;
o Compliance Group - Anti Money Laundering (AML) and Counter Terrorist Financing (CTF) Solutions
o Enterprise Risk Management - Basel Regulatory Reports (Q17 and PIII), Liquidity (TCR and NSFR), Stress Testing, Economic Capital, Leverage Ratio
o Operational Risk Management - Business Continuity Management System
o Retail Group -
♣ Automation of upgrading and downgrading customers’ segments based on specific rules.
♣ Automation of RM (Relationship management) activities
♣ Automation of lead management
• Lead collection
• Lead assignment
• Lead closure and sales fulfillment
♣ Automation of the end-to-end marketing campaign process
• Creating a target list
• Creating leads
• Assign to sales team
• Closure and fulfillment
♣ Automation of the end-to-end service request process; ex. POS, LCs, LGs, etc..
♣ Automation of the leads management from lead collection until fulfillment
♣ Sales Incentive management solution
♣ Customer visit management system
♣ Auto-Safe locker machines
o Marketing -
♣ Carried out a Study in Loyalty Management contains;
• The know-how
• Success factors
• Market analysis; offerings, prices, expertise, etc.
• Competition analysis
• Implementation challenges and estimated duration
• Recommendation
♣ Target marketing and customer engagement solution
o Business Operations - Check Clearing, Dividend Payment Automation
o Corporate Group - Loan Origination Management
o Alinma Investment Company
♣ Discretionary Portfolio Management (Asset Management)
♣ Integration with Bloomberg system
♣ Custody Management (securities and real-estate)
♣ Benchmark Management
♣ Margin Lending
♣ Fiduciary Management
♣ SUKUK Management
♣ T+2 settlement
♣ AML and CTF Solution
KYC, Teller, CSR, Checks, ATM Interface
Finance; Financial Management, Portfolio Management, Corporate Finance Accounting; Financial Accounting, Management Accounting Management; Strategic Management Marketing; Marketing Management, Strategic Marketing Business Law; Saudi Employment Law, Saudi Company Law, Saudi Arbitration Law, Contract Law, Agency Law, Saudi Judicial System, Banking and Finance Law