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Fahad Jarah, قائد فريق

Fahad Jarah

قائد فريق·لوياك

Kuwait

High school or equivalent, High

Work experience

Total years of experience: 13 years, 9 months

قائد فريق

January 2026 - April 2026

لوياك

Kuwait

January 2026 - April 2026

قائد في ونترلاند

Company industry:
Toys & Leisure
Job role:
Training and Development

خدمة عملاء

January 2019 - December 2025

ايليت كلاس

Sabah as Salim, Kuwait

January 2019 - December 2025

تنسيق واستلام طلبات المتصلين من الطلبه

Company industry:
Training & Education Center
Job role:
Marketing and PR

Front Office and Guest Relation Team Leader

January 2013 - January 2018

Al Omooma Hospital

Kuwait

January 2013 - January 2018

• Motivating and inspiring the team to beter their potential.
• Improving the team and facilitating the communication among the members ofteam.
• Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
• Creating sense of ownership within the employees and resolving employee issues, if any.
• Encouraging, supporting, and motivating actively ones peerteam.
• Looking constantly for development as well as continuous improvement for the entire team.
• Monitoring, organizing, and coaching team on a day-to-day basis.
• Communicating the companys purpose, core values, vision to the front employees.
• Ensuring that the employees follow their schedules properly as designed.
• Facilitating cross functional communication within employees for improved working condition.

Company industry:
Other Healthcare Services

Call Center Team Leader in Public services

October 2012 - January 2013

الخدمات العامه

Janub as Surrah, Kuwait

October 2012 - January 2013

• Prepare staff schedule, timeline and allocate tasks
• Monitoring, organizing, and coaching team on a day-to-day basis.
• Carrying out team meetings and actively participating in the monthly and weeklymeetings.
• Conducting customer service training
• Prepare and manage correspondence, reports and documents
• Implement and maintain office systems
• Handling escalated calls, complaints, questions, and queries as necessary.
• Set up and maintain filing systems
• Set up work procedures
• Collate information
• Improving the team and facilitating the communication among the members ofteam.
• Communicate verbally and in writing to answer inquiries and provide information
• Encouraging, supporting, and motivating actively ones peer team.

Company industry:
Call Centers & Customer Care Outsourcing

Data entry

January 2011 - January 2012

Public Authority for Civil Information

Janub as Surrah, Kuwait

January 2011 - January 2012

Company industry:
Public Administration

Education

Abdullah Al-Jabir Al-Sabah High School

January 2010

January 2010

High school or equivalent, High

Kuwait

GPA (percentage): 64%

GPA (percentage): 64%

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
GUEST RELATIONS
Expert
GUEST RELATIONS
Expert
INNOVATION
Expert
INNOVATION
Expert
INTERNET SERVICES
Intermediate
INTERNET SERVICES
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
HR Management
Expert
HR Management
Expert
Marketing
Expert
Marketing
Expert
Training
Expert
Training
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Accounting
Expert
Accounting
Expert
Sales
Expert
Sales
Expert
Sales Management
Expert
Sales Management
Expert
Employee Relations
Expert
Employee Relations
Expert
Administration
Expert
Administration
Expert
Human Resources
Intermediate
Human Resources
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
افضل مستخدم للسستم
مستشفى الامومه
Jan 2017

Training
اسعافات اوليه
رويال حياة

Hobbies

  • مصمم
    مصمم ازياء اشتغلت مع مصممه بالجهرا وحالياً اشتغل بالحبه مع مشغل بالجابريه