فهد افتخار

-Maintaining Data center activities
- Single point of contact for all network related issues.
- Single point of contact for Network and Infrastructure Projects.
-Managing VMwares suite vSphere for managing virtual machines for UAT and prod environment.
-Managing Firewall policies, VPN and configuration and administrative role.
-Work with Senior IT Infrastructure Manager to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
-Build and provide Cisco and HP Switches, Firewall and Routers support and administration.
-Responsible for day-to-day system administration, including management of internal network, VPN, -Active Directory (AD) and system backups.
-Research and recommend network hardware and software solutions to IT Leadership Team.
-Provide hardware, software, and desktop support to network infrastructure upgrades or implementations.
-Troubleshoot, determine, and implement corrective measures for all local and wide area network issues.
-Built or upgrade network workstations and servers.
-Configure and maintain Cisco Catalyst 9600s, 9500s and latter platforms.
-Troubleshoot connectivity issues involving VLANs, OSPF, QoS etc.
-Support, monitor and manage IP networks.
-Performance monitoring of various applications and web servers to maintain quality of service and network stability.
-Maintain core switches, creating VLANs and configuring VTP.
-Design IP Addressing schemes, VLAN tables and Switch port assignments, Trunking and Ether-channel implementation.
-Hands-on experience with VLSM, STP, VTP, VLAN Trunking.
-Install and configure supplemental operating systems services (IIS, Proxy, DHCP, and WINS).
-Maintain and update documentation of all network systems and configurations.
-Research, execute, and document software license compliance.
-Managing Firewalls Configuration, Vpn, Policies and administrative roles.

Maintaining Enea WIFI server Aptilo for AAA authentication.
• Coordinate with vendor regarding product new updates, bugs and upgradation of vendor product performance
• Troubleshoot and administered Aptilo product on WIFI technology
• Apply MDT’s and verify MOPS received by design department.
• Monitoring graphics, logs, hardware for maintaining the costumer traffic and maintaining server hardware.
• Doing monthly PMR for the health check for all the server hardware.
• Open the tickets for the fault and coordinate with different department to solve the issue.
• Apply GUI based changes as required by the costumer.
• Using variety of tools to support the costumer (CMS, BMC, PMR, etc).
•Using WinSCP for retrieving server TCPdump and analysis data through wireshark.
•Support L1 engineers for any troubleshooting as well as delivery department, design department for any queries regarding server upgradation or MDT’s.

• Incident handling, Level 1 support and co ordinating with Level 2 support to troubleshoot.
• Incident handling with BMC software and co ordinate with vendor and different department for troubleshooting the fault or complain.
• Costumer support for any fault management.
• Support the ZMS server which provides a suite of management applications to support fault, configuration

• Identifying the problem in the subscriber number by checking the subscriber number in different software .Chris Xpress for the IN parameters
• Doing IR(International roaming) activation, Block the subscriber number suspend resume
• Checking the subscriber number in HLS, checking IMSI number, Authentication, MSISDN
• Checking the subscriber number in HLS Motorola also in VLR