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fahad raza, key account

fahad raza

key account·Al Mulla Security Services (Brinks),

Kuwait

Bachelor's degree, Business And Commerce

Work experience

Total years of experience: 23 years, 11 months

key account

May 2024 - March 2026

Al Mulla Security Services (Brinks),

Al Kuwait, Kuwait

May 2024 - March 2026

• Managing multi-departmental services (cash, manned & electronic security)
• Key account management across healthcare, retail, hospitality, and F&B sectors
• Developed and implemented client experience protocols and HSE compliance training
• Market trend analysis and competitor evaluation to drive business growth
Company industry:
Investment, Securities & Funds
Job role:
Sales

Business Manager

September 2022 - July 2024

CONSORT KUWAIT FOR ASSISTIVE TECHNOLOGY

Al Kuwait, Kuwait

September 2022 - July 2024

CREATED, MANAGED, AND EXECUTED BUSINESS PLAN AND COMMUNICATED COMPANY VISION AND OBJECTIVES TO MOTIVATE TEAMS.

COMMUNICATED WITH CUSTOMERS AND VENDORS POSITIVELY WITH PARTICULAR ATTENTION TO PROBLEM RESOLUTION.

ANTICIPATED FINANCIAL IMPACT FROM OPERATIONAL ISSUES AND WORKED WITH LEADERSHIP TO DEVELOP SOLUTIONS.
Company industry:
Training & Education Center
Job role:
Sales

Business Development Manager Account Manager

June 2020 - August 2022

SMART HOMES CO

Al Farawaniyah, Kuwait

June 2020 - August 2022

• ABILITY TO DIRECTLY LEAD AND DEVELOP A SMALL BUSINESS UNIT AND MANAGE GROWTH
• GENERATE NEW IDEAS, IMPLEMENT RIGHT TACTICS FOR SALES GROWTH AND BUSINESS DEVELOPMENT FOR SMART HOME, SMART DEVICES AND IOT PRODUCT
• IMPLEMENTING NEW BUSINESS STRATEGIES TO EXPAND EXISTING CUSTOMER BASE AND TO SECURE TARGET BY SEARCHING AND SCREENING FOR NEW CUSTOMERS SUCH AS CORPORATE PROJECT, REAL ESTATE DEVELOPERS, INTERIOR DESIGNER AND EDUCATIONAL PROJECT
• MONITOR AND ANALYSE SALE AND STOCK AND IMPLEMENT NECESSARY REPORTS PRESENTATIONS AND FORECASTS
• PROVIDE QUALITY FOLLOW UP WITH CUSTOMER INQUIRIES, PRE-SALES TO POST-SALES SERVICE AND TECHNICAL SUPPORT TO CUSTOMERS (DESIGNER, CONTRACTOR AND DEALER)
• GUIDE AND INSTRUCT SALES TEAM TO GENERATE LEADS, CLIENT VISIT, SALES PRESENTATIONS AND MARKETING CAMPAIGNS
Company industry:
Consumer Electronics
Job role:
Sales

Business Development Manager

June 2019 - May 2020

Small Mall App (E-Commerce),

Al Kuwait, Kuwait

June 2019 - May 2020

• Grew B2B sales pipeline by 30% through cold calling, events, and strategic partnerships
• Managed SEO, PPC, and digital campaigns; improved lead conversions and traffic
• Developed and tracked KPIs for onboarding and retention of vendor partners
Company industry:
Fashion & Apparel
Job role:
Management

Business Developer

August 2018 - March 2019

OTTO Online Payment Solutions,

Al Kuwait, Kuwait

August 2018 - March 2019

• Delivered tailored demos and API-based integration strategies for payment clients
• Generated new leads through social media trend research and solution mapping
• Managed enterprise accounts and drafted reports and presentations
Company industry:
Software Development
Job role:
Management

Business Consultant

September 2016 - July 2018

Elitabi.com (E-commerce),

Al Kuwait, Kuwait

September 2016 - July 2018

• Advised startups on operational, logistics, and marketing strategies
• Drafted business plans, streamlined procedures, and sourced cost-effective vendors
• Worked cross-functionally to support scalable business models
• Developed proposals and contracts to increase client acquisition
Company industry:
Business Support Services
Job role:
Consulting

Business Development Manager

April 2013 - August 2016

Al Nahil Dental Clinic,

Hawali, Kuwait

April 2013 - August 2016

• Led procurement, public relations, and business strategy for dental services
• Increased customer acquisition by developing targeted lead generation campaigns
• Coordinated media communications, internal publications, and stakeholder reports
• Enhanced service offerings by analyzing treatment trends and market needs
Company industry:
Dental Center & Clinic
Job role:
Management

Sales & Marketing Executive

January 2013 - March 2013

Tarkeeb Contracting,

Al Kuwait, Kuwait

January 2013 - March 2013

• Generated qualified leads and built promotional campaigns
• Created reports and maintained customer satisfaction programs
• Promoted brand awareness through media strategies and follow-ups
Company industry:
Interior design
Job role:
Sales

Assistant Customer Service Manager

July 2007 - November 2012

IO Centers Real Estate,

Al Asimah, Kuwait

July 2007 - November 2012

• Supervised client service operations and managed service agreements
• Handled complaints and resolved client issues effectively
• Prepared weekly reports and coordinated between internal departments
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Sales Executive

January 2004 - June 2007

Safir International Hotel,

Ad Dasmah, Kuwait

January 2004 - June 2007

• Negotiated corporate contracts and managed client portfolios
• Conducted meetings and closed deals by demonstrating value-added services
• Scheduled reception staff rotations and handled VIP clients and crews
Company industry:
Hospitality & Accomodation
Job role:
Sales

Sales Executive

February 2002 - December 2003

Overseas Tours & Travels,

Hawali, Kuwait

February 2002 - December 2003

• Managed bookings, ticketing, and reservations for corporate and individual clients
• Prepared daily sales reports and coordinated with airline and hotel partners
• Ensured smooth customer experience from travel planning to return
Company industry:
Hospitality & Accomodation
Job role:
Sales

Education

University of Karachi

January 2012

January 2012

Bachelor's degree, Business And Commerce

Pakistan

GPA (rating): Good

GPA (rating): Good

New Pakistan International School

January 2004

January 2004

High school or equivalent, Computer Science

Kuwait

GPA (rating): Good

GPA (rating): Good

Skills

Customer Service
Expert
Customer Service
Expert
Research
Expert
Research
Expert
B2B eCommerce
Expert
B2B eCommerce
Expert
New Business Development
Expert
New Business Development
Expert
Startups Consulting
Expert
Startups Consulting
Expert
Coordination with customer/Guests/clients
Expert
Coordination with customer/Guests/clients
Expert
5+ years customer service experience
Expert
5+ years customer service experience
Expert
Public Relation Skills
Intermediate
Public Relation Skills
Intermediate
Experience of inbound call handling
Expert
Experience of inbound call handling
Expert
Social Media specialist
Intermediate
Social Media specialist
Intermediate
Marketing executive
Expert
Marketing executive
Expert
Sales executive
Intermediate
Sales executive
Intermediate
Project Coordinator
Intermediate
Project Coordinator
Intermediate
Sales
Expert
Sales
Expert
Key Account Management
Intermediate
Key Account Management
Intermediate
Negotiation
Expert
Negotiation
Expert
Problem Solving
Expert
Problem Solving
Expert
Marketing
Expert
Marketing
Expert
Business Development
Expert
Business Development
Expert
Management
Expert
Management
Expert
Market Research
Intermediate
Market Research
Intermediate
Team Management
Intermediate
Team Management
Intermediate
Customer Service
Expert
Customer Service
Expert
Public Relations
Expert
Public Relations
Expert
Office Space
Expert
Office Space
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Client Service
Expert
Client Service
Expert

Languages

English

Expert

Arabic

Expert

Urdu

Expert

Memberships

Epic Designz

Executive

September 2012

Training and Certifications

Training
ISO QMS Awareness
Specialized Industrial & Management Systems Co
Sep 2008

Hobbies and interests

Video games, Sports,social media interaction, technology gadgets