فهد روبرت

✔ Managing a diversified portfolio of projects, leasing, selling and property management.
✔ Identifying and acquiring new clients, negotiating deals, and providing exceptional
customer service to clients.
✔ Build and maintain strong relationships with clients, staying up to date on industry
trends, and providing timely and effective support to clients throughout the
buying/selling/renting or property management process.
✔ Actively seek out new business and build a client base through networking, referrals,
callings and events.
✔ Negotiate deals and prepare necessary documentation for new sales and contracts.

Provide consistent, high quality customer service to callers with regards to associated
shipments mainly shipped and handled in the United States.
✓ Handle customer inquiries and information regarding parcels shipped and current status
using tracking numbers and the system to update clients.
✓ Direct complaints to various different departments for handling.
✓ Rescheduling shipments, locations, timing and dates where required.
✓ Direct customers on next steps to ensure delivery of parcels and customer satisfaction.
✓ Log customer complaints on the system and update information accordingly to each
shipment.
✓ Provide solutions and problem-solving ideas to maximize performance and ensure
operations improvement.
✓ Work closely with the management to provide weekly reports and to resolve any
challenges.

✔ Provide consistent, high quality customer service to callers with regards to associated
shipments mainly shipped and handled in the United States.
✔ Handle customer inquiries and information regarding parcels shipped and current status
using tracking numbers and the system to update clients.
✔ Direct complaints to various different departments for handling.
✔ Rescheduling shipments, locations, timing and dates where required.
✔ Direct customers on next steps to ensure delivery of parcels and customer satisfaction.
✔ Log customer complaints on the system and update information accordingly to each
shipment.
✔ Provide solutions and problem-solving ideas to maximize performance and ensure
operations improvement.
✔ Work closely with the management to provide weekly reports and to resolve any
challenges.

Overseeing the work of all office employees to ensure they work productively and meet
deadlines and company standards
✓ Answering telephone calls and emails from customers and clients and directing them to
relevant staff
✓ Monitoring office supplies and ordering new stationery, furniture, appliances and
electronics as required
✓ Assist in company events and scheduled plans/meetings.
✓ Organizing maintenance companies to keep the office clean and safe and ensure its
appliances are in good working order
✓ Reporting office progress to senior management and working with them to improve
office operations and procedures
✓ Manage office budget
✓ Identify opportunities for process and office management improvements, and design and
implement new systems
✓ Provide other administrative support as necessary, including scheduling group meetings,
maintaining calendars, doing research, and creating reports

Work on available database/listings, search for new developments and leasing/sales
opportunities, preparing them for advertising
✓ Arranging and conducting viewings based on client’s requirements and needs
✓ Negotiating prices, property/community facilities (such as parking, access cards, leisure
and entertainment) between both buyer and seller/or tenant and landlord leading to a
successful closure of deals.