Telesales Representative
Green Origins
Total years of experience :1 years, 2 Months
phone calls to potential customers to educate them on services and products offered by the company.
•Setup appointment for client with our technicians
•Assist in the operation of the company switchboard.
Placed sales phone calls to upsell existing clients
•Compiled information from other Telesales Representatives to draft reports of monthly sales.
•Worked with superiors in bettering the system by listening to and considering customer complaints and suggestions.
•Remained current on all consumer trends relevant to services and products.
Customer Operations Inbound and Outbound)
•Handle Calls on all type of Queue.
•To provide eminent customer services by interacting with customers via telephone.
•Achieving assigned quantitative targets by effectively exerting more control and directions over individual performance.
•Establish and maintain effective working relationships with supervisors and management.
•To resolve or escalate all customer issues and complaints to the next appropriate group consistently.
•To remain abreast on all current policies, procedures, promotions, products and value added services offered by the company and handle all customers in accordance with the established customer handling standards and Operating Procedures.
•Adherence & compliance to company policies & procedures.