Property Case Manager
IAG Insurance
Total years of experience :5 years, 10 Months
Processing claims for housing and content customers for AMI and State insurance.
Interpreting policy wording while case managing and reviewing pending claims.
Liaison with loss adjustors in processing claims for the customers.
Preparing loss schedules and depreciation calculators for indemnity values.
Working with various departments of IAG insurance such as sales, underwriting and disaster recovery units in processing the claims.
Working with retailers to get insurance discounts as well as writing purchase orders to obtain products for the customers.
Processing Loss Adjustment reports and discharge payments to the customers.
Interacting with US based businesses via email and phone calls.
Helping IT managers identify shortfall in their Microsoft licenses.
Interpreting complex licenses shortfalls in user friendly manner.
Running reports on due dates of licenses, checking US based invoices for purchases of new licenses and updating the database.
Understanding of Microsoft licenses and various purchasing channels such as OEM, Retail and Volume Licensing.
Processing applications and data entry of applications onto MS Dos based software.
Running debt reports and calling or writing to customers and/or third parties for debt collection including banks and other government departments.
Taking calls from Child Support customers and meeting face-to-face in the office to handle queries.
Conducting health checks on debt while performing checks on penalties, writing off debt for deceased customers and applying manual penalties.
I completed a bootcamp in Python based web development
I studied International Relations with a focus on human rights
I studied communications including visual, intercultural, written communication as well as media and digital communication.