Mohammad Fahad

Senior Operation Manager at Zomato

• India - Gurgaon
• November 2018 to June 2022

Staff hiring, orientation, Training
 Revenue generation / Monthly /Quarterly/Annually sales targets achievement
 Facilities maintenance with the help of Projects Team
 Monthly Ops. Budget preparation & allocation to different heads
 Facility Audits
 Ensuring minimum Customer escalations in the regions with best possible solution
provided
 SOP & checklist creation & effective implementation
 Staff performance assessment & annual appraisals
 Organizing safety / compliance audits
* “

Hospitality Manager at Sodexo food solutions India Pvt. Ltd

• India
• March 2015 to September 2018

Reporting into GM- Operations
 Responsible for the smooth operation of the cafeterias allotted (10 nos.) as per SOP &
HSEQ guidelines.
 Responsible for Budgeting & “P&L” of the Account.
 Responsible for staff Recruitment, Staff Roster / Manpower planning, Staff Training.
 Responsible for the client meetings over day to day operational requirement / Feedbacks,
 Responsible for Vendor management, Café & vendor Kitchen Audits (Operational & HSEQ).
 Manage the menu rotation for breakfast, lunch, snacks, dinner and special events
 Initiate development of new menus & upgrade old menus and special event menus with
the help of production team.
 Responsible for the implementation of effective cost control measures, without degrading
food quality, presentation, and flavor of the food.
 Co-ordinate with HR, HSEQ & Legal departments to ensure that all the legal compliance
are met with and a copy of same is maintained at sites.
 Ensure that Food safety and hygiene policy is strictly followed at the sites & a copy of
same is displayed for employee’s information & understanding.
 Ensure that all the systems and processes are implemented and followed as per
company’s policy
* “Deputy Operation Manager” at “Jan Burger” (Yazeed Al- Rajhi Group) in Saudi
Arabia

• January 2013 to March 2014

Responsible for smooth operation of Multiple Restaurants in the area.
 Responsible for managing a team (70+) of different nationalities having diverse cultural,
social & ethical background.
 Responsible for new Restaurant mobilization in the area.
 Responsible for upkeep of Restaurant assets & staff accommodation as per company’s
standards & policy.
 Co-ordination with different internal departments to enable smooth running of the
restaurants.
 Preparing the duty roster of staff & Staff Training Plan.
 Responsible for closely monitoring the stock Inventory & identify the discrepancy to take
further actions accordingly.
 Responsible for the P&L of the restaurant in the area & deriving sales to ensure targets are
achieved.
 Responsible for brand promotional & Local store marketing activities
 Conducting staff meetings / Briefings.
 Participating the operation meetings with Top management.
 Pilferage & theft control
 Cash Management
 Reward & Recognition activities
 Preparation of daily, weekly & monthly reports.
 Complaints handling

Restaurant Manager at Fast Trax Food Pvt. Ltd

• August 2009 to December 2012

Reporting into District Manager
 Responsible for the restaurant operation with an aim to achieve quality and service
delivery targets
 Revenue Projections (Store Sales Growth) using Marketing Calendar and Promotions,
Occasions and Festivals, New Product Launch according to company’s plan & Market
Dynamics.
 Cost/Expenditure Projections using Cost of Sales (Menu Mix and Promotions) Scheduled
Manpower, Scheduled Utilities & Rentals.
 Utilizing customer service and public relation skills to develop successful business and
community relations.
 Designing and implementing marketing strategies to increase sales.
 Formulating Reports-Cost Analysis, Daily Sales Report, Breakage Analysis, Expense
statement, weekly/ monthly Profit and Loss Report to determine future actions. & targets
for team individually.
 Building team’s capability by conducting weekly meetings / briefings.
 Analyzing the ongoing sales trends, coach's site team to take appropriate and timely
action to meet or exceed the targets.
 Co-coordinating with different departments to ensures 100% execution of brand
promotions.
 Planning & implementation of Local Store marketing initiatives.
 Recruiting and Training of the staff in coordination with HR & Training department.
 Conducting training sessions at different levels and workstations to enhance the work
efficiency.
 Co-ordination with the maintenance staff in order to keep the equipment & building in it’s
best shape & working condition.
 Implementation of the measures effectively to control middle part of the P&L (Different
cost Like- Food Cost, Manpower Cost, Utility cost, MIS etc)
 Organizing monthly “Reward & Recognition” activity, in order to boost team moral.
 To run Inter-store competitions to achieve the set targets & to keep the challenge
interesting.
 Ensure Co-ordination with operating staff & maintenance staff for upkeep of equipment in
perfect working order. Planning & implementation of PPM calendar