AVB- corporate products operation
National Commercial Bank - Alahli Ncb
مجموع سنوات الخبرة :13 years, 11 أشهر
in charge of daily operations of the products.
in charge of enhancing clinets experince
responsible for all activity regarding coporation products.
enchancing the operations and procces of the daily operations.
In charge of clients complaints for 5 Areas (International, Sarie, Draft, Quick pay & MoneyGram).
Handling SAMA complaints.
Handling new projects ( automating the operation process & reducing operation process)
Maintaining costumer satisfactions ( not less than 99 % )
Handling the incidents in the department.
Maintain the staff performance to meet upper management vision & goals.
Improve costumer’s experience.
Maintaining highest resolution of the clients (query, complaints).
Highlight the performance of the department to higher management and obstacles found.
Directs cash management operations to include daily cash administration, management of current accounts and bank relations.
Reviews and drives improvements in cash management, ensuring financial obligations are met in accordance with Bank policies and procedures.
Completes all cash management set-up documentation for new and existing ATMs.
Timely reconciles cash application and disbursements.
Monitors cash transactions to ensure that bank account balances to the report and any unusual items are investigated.
In charge of all new and exciting programs and systems that related to the department from planning up to going live.
Train the department staffs for the new programs and system.
Making sure to handle cash in and out from and to the branches smoothly in accordance with Bank policies and procedures.
Monitoring the outsource company working with cash center and making sure that they are following Bank policies and procedures.
Managing daily ATM operations cycle.
Managing CIT companies
Maintaining the service availability and excellence of the service throughout the year.
Minimize the cost of services.
Contributing in claims and reconciliation
Oversee the overall operation of retail stores.
Ensuring the retail stores are running smoothly and that the stores meet their sales goals.
Train and develop the store managers and the entry level staff.
Cutting the cost and safe expenses.
Turning lost into revenues.
Expanding the brand name.
Maintaining the hi-end brands and costumers.
Decreasing the turnover percentage.
Empower the junior staff and also the senior ones.
Planning and implementation the plans according to the company policy.
New idea and tools to be used in terms of customer service, costumer awareness and selling and marketing skills.
Developing the market awareness of the brand.
Increasing number of loyal costumer by developing the loyal programs.
Developing the services for the costumer.
Developing the product awareness for the brand.
Participating in putting the marketing plans for the events and marketing calendar for the year.
Creating the new standard in terms of visual and merchandising
Maintaining the standard and developing it for better business.
Developing the staff knowledge and confident and creating a steady career path for better future and work environments.
Participating in making the strategy for the new financial year.
Part of the change management team.
Doing the planning, organizing and controlling of the western region retails.
Putting continues planning strategy for the highest standard of delivering goods and services that the client’s needs and wants.
Head of inventory control department ( internal audit- in stores )
Conversion the input into outputs.
Balancing cost with revenue.
Achieving highest net operating profit possible.
Maximize the Sales and the profitability of the Business.
Setting & Implementing Retail Standards based on the concept
Participate in preparing Budgets with operation manager and top management.
Coordinate with Marketing department for marketing campaign
Managing the Cost & Expenses of each store
Focus on Customer Service standard.
Staff development by identifying the weakness and the strength
Competition Mapping & Monitoring by visiting the competitors
Ensure Targeted Margins are achieved.
Analyzing on a regular basis the Store performance parameters like - Top Line sales, No. of bills generate, average transaction vale, Sales per Sq. Ft, Stock turns and Inventory turnover etc.
Discussing the importance of these parameters with the store Managers on regular basis and make / recommend appropriate decisions
Maintaining the statistics relating to customer profiling and advise Buyers accordingly so as to improve the product width, range & sizing
Ensuring that all Management information Reports are prepared by the respective store Mangers/In-charges and submitted to Management within the agreed timelines
Thorough Knowledge of the strengths & weakness of the Dept. & Sub Groups.
Controlling the quality process in the store and insure the quality & claim steps are followed.
Worked on training & meeting them on weekly basis to circulate down the updates in the stores.
Managed to keep all 3 stores to highest commercial & standard level.
Planning marketing activities with the Operations Manager.
Start as teller then promoted to head teller then operation supervisor
Doing day to day banking transaction.
Handling the consumers complaint and solve it.
In charge of ATM transaction and maintenance.
In charge of department cash and transaction proof.
In charge of ATM transactions proof.
Handle the top management inquiries.
Put the customer service up to standard.
Insure the daily operation goes smooth
Make the store ready for costumer (AS NEW) daily basis.
Report stock variances and follow up with sales team.
Assist the duty manager to enhance full serve waiting times during peak periods.
Secure the highest possible service level and availability to customers and optimize the stock levels at lowest possible cost.
Ensure goods flow efficiently in optimal use.
Follow up on the maintenance of racking in all market hall areas to secure safety levels.
Execute the annual goals and action plan for the department.
Responsible for quality issues on an article level with communication to IKEA.
Implement and Executive Retail Standards as per management specifications.
. Delegating tasks to staff with potential in order to impart new skills.
Ensure that the store managers communicate & Monitor the set customer service standards
If Needed involve self to ensure that customer queries and complaints are resolved immediately
Document relevant customer service scenarios and train & Develop store staff to handle such situations.
Insure that enough stock is in store.
Make sure about display standard.
Control in-coming and out-going stock delivery (package description, barcode, etc.).
Arranged and carried out the training of my team on regular basis as previously planned and needed at certain points.
Conducted daily morning & afternoon briefs for my team (Targets, Sales, Responsibilities, Promotions, Business behavior, etc...).
Increase the efficiency of the store organization:
-Reduce costs.
-Improve productivity.
-Improve quality
Delegating tasks to staff with potential in order to impart new skills
Developing the department towards the concept.
Visual Merchandising standard
Product Knowledge training for the supervisors and the sales man
Staff training on measurement of the carpet and rugs.
STUDIED MARKETING IN PARTICULAR INTERNATIONAL MARKETING
