Head Of Human Resources
Financing Company
Total years of experience :17 years, 8 Months
Deliver subject matter expertise, while managing full-cycle recruiting, developing and executing recruitment staffing plans, and overseeing diverse candidate pipeline to meet and exceed organisational objectives. Execute HR processes such as grievances, disciplinary, dismissal/absence, and succession planning, development activities and drive organisational change processes. Coach team leaders, supervisors and managers to ensure service delivery against key business metrics. Deliver performance management techniques to support individuals, ensuring they have the ability and skill to perform their role. Facilitate the development of HR policies and processes to support the culture. Oversee Regulators/Governmental Online Services such as (GOSI, Muqeem, Labour office, Chamber of Commerce, Qiwa) while ensuring cordial communication and positive relations with all employees of the organization. Manage employee complaints and conduct investigations in cases of unlawful conduct, including harassment, unfair treatment or other misconduct by any employee.
Key Contributions:
• Reviewed and issue HR Manual for the company included updating the HR Policy & procedures for most of HR functions and responsibilities (November 2020).
• Spearheaded HR function automation, transformation from manual to automated process within the first three months of service.
• Established database for all System data inputs, personnel files reviewing/organising/electronic archiving.
• Amended company’s records/files/employees’ data and status in line with governmental/electronic/online services.
• Liaised with management and enabled remote working during COVID19 Crisis Closing - (March - June 2020).
• Expanded company’s business, doubled headcount/employees within three months (Q3-2020) by hiring top-performing staff for several positions.
• Supervising the required arrangement to obtain 2 Yrs. Governmental Financial support from HRDF instead of achieving Sudizational Employment top ratio (Receivable Fund: +1 MKSAR from March till December 2020).
Developed and implemented people strategies to increase engagement, retention, performance, and productivity. Developed new rewards and benefits approach, harmonised T&Cs, implemented new international focused contracts. Delivered reports to Senior management for informed decision-making. Established and maintained robust relationship, while developing strong network with industry contacts, association memberships and associates.
Key Contributions:
• Reviewed and issued HR Manual for the company included updating the HR Policy and procedures for most of HR functions and responsibilities (April 2017).
• Issue Competency Manual for the company included updating Performance Appraisal System.
• Reviewed and issued job descriptions/Positions Mapping/Career Paths for all company’s positions and all departments.
• Participated in issuing a unified Competencies model for Financial Sector/Entities’ Talents, JADARAT Project - Central Saudi Bank (SAMA) - 2018).
Supervising all HR & Administration Function; implement full recorded personnel files, including archives, letters of reference and all relevant documents. Delivered strategic leadership and guidance to staff and line managers on policies and procedures regarding absence, sickness, holiday entitlement, and grievance.
Key Contribution:
• Built HR & Administration Department from Scratch and managed overall HR Functions set-up/ formality, policy, procedures and forms.
Oversaw administrative functions and delivered strategic leadership and guidance to staff in the development and monitoring of processes related to recruitment and retention, compliance, compensation, benefits, training and development. Reviewed job advertisements prior to posting, screen CVs, conducted telephone screenings, coordinated interview teams, participated in interviewing candidates and ensured that documentation is collected and recorded/filed.Managed timesheets for office, ensuring timely submission, approval, accuracy, and filing.Enabled labour engagement for the country office and managed the new hire orientation and exit process.Analysed employee final payments for accuracy and ensured compliance with labour laws.Reviewed personnel handbook and recommended amendments needed due to changes in local conditions and labour laws on annual basis. Coordinated with Finance Manager in the preparation of monthly Payroll.Advised CEO on appropriate staffing levels and assist in budget preparation.Supervised all travel and hotel arrangements for staff and visitors, including visas and work permits as applicable.Liaised with senior management to resolve employee relations issues pragmatically.
Key Contributions:
• Identified the need of skills improvement and delivered effective training and mentoring to staff with a keen focus on improving overall staff performance and efficiency.
• Investigated employee relations issues and worked to ensure human resources related decisions are consistent and fair.
• Ensured smooth running of all administrative functions in the country office.
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