Fahad Ahmed Siddiqui

Projects:
Upgraded Scaleio to PowerFlex 3.6 of all DEV/STG/PR and DR Storages.
Upgraded RHEL 7.4 to 7.9 required for CDP Upgrade of more than 70 Servers.
Upgraded Data Domain DD6800 and DD6900 OS to 7.7 of PR and DR environment.

Responsibilities:
Managing complete Big Data Platform Infrastructure.
Proactive participation in value addition and stability of platform.
Complete Data Center Support of BDP Dell Hardware installed incl Dell PowerEdge, Data Domain.
Support the BDP Application team from Infra side on all tools like HDFS, Impala, KAFKA, Informatica Cloudera, Hive and Data/Master/Worker Nodes.
Responsible for Linux Servers Administration of KVM/Physical servers in Big Data Environment.
Responsible for Backups using DELL Networker and Data Domain DD Series.
Responsible for Managing Software Defined Storage Storage ScaleIO-VxFlex-PureFlex.
Monitoring of all Bigdata platform infrastructure and maintenance.

virtualization, Storage, , backups, Linux, AIX, SCCM,

• Works on AIX, Linux, IBM Power Series Servers.
• Works on Symantec Netbackup and IBM Storewise v7000 SAN.
• Installed several LAMP Stack servers for successfully deployments of company online ssl enabled websites.
• Clean Red Hat/AIX OS Installation & deployment/upgrading of Oracle Financials (App servers and db server)
• Managing and keep updating DR/BCP site for all major applications
• Plans and implements Disaster Recovery / Business Continuity Processes/Procedures
• Coordinates with the Vendors-Support Providers for the timely resolutions of the problems

• Conducted 2 Half Yearly Successfully DR Drill for all the critical applications.
• Responsible for core IT infrastructure support in all over Pakistan.
• Works on IBM WAS, Linux scripting, IBM & Dell Servers.
• Works on IBM DS4800, T3100.
• Works on BMC Remedy Tool, on incident, Change, and Problem Management Modules.
• Linux and Windows Servers Support, including hardware and software of all Servers in Bank.
• Core Banking Application Support.
• Plans and implements Disaster Recovery / Business Continuity Processes/Procedures
• Coordinates with the Vendors-Support Providers for the timely resolutions of the problems
• Administration and Maintenance of Data Centre Servers and Applications

• Implemented, Change Management, Problem Management, and Incident Management via Alexxo tool.
• Service Management tool Alexxo administration and compliance.
• IBM and HP Servers mounting as per standards, software installation on servers in Data Center.
• Installation of FM-200 Fire alarm system in data center and got its training.
• UPS maintenance and their health monitoring.
• Over 300 nodes LAN support in Windows environment..
• Managing 9 members Service Management team on site and on remote locations.
• Performance Evaluation of IT Service Management Team.
• Communications Links troubleshooting, Lotus Notes and MS. Exchange support
• Initiate and implementation of Tandberg Video conferencing and achieved 1.5 million/m saving by reducing frequent traveling.
• IP Camera Support, Monitoring, vendor management,
• Link connectivity troubleshooting, vendor correspondence.
• Deployment of more than 30 Cisco AP 1130 & 1140 in HO and in Plants/Field Offices.
• SAP ECC6, User, Role & Profile Management
• SAP ECC6, Change & Transport Management

2. Worked in NIB Bank as a System Operations Engineer from 2 September 2008 to 16 November '2008.

Responsibilities:
• Worked on IBM P590 Server machines.
• Providing AIX, SAN support on main site and DR site.
• Daily operations including Monitoring, Daily Backups and maintaining Health of the servers on AIX OS.
• Monitoring DATA Center and Servers.

3. Worked in Pakistan Petroleum Limited as Supervisor Helpdesk from May 2008 to August 2008.
Responsibilities:
• Over 600 nodes support including Notebooks, Desktop Machines, Thin Clients, Printers and scanners on remote sites as well.
• Managing Helpdesk Engineers, and daily helpdesk routines tasks.

4. Worked in Systems Innovations Si3 (Pvt.) Limited as Supervisor Helpdesk & NOC in TDS function fromApril 2007 to 10 April 2008.

Responsibilities:
• Previously works as Customer Care Consultant and then promoted to Supervisor Helpdesk& NOC.
• Got two months "employee of the months" awards.
• Customer Satisfaction in respect to the clients support.
• Floor management of support department.
• First Level Monitoring and controlling of support.
• Training and Development of Team.
• Roster management for team.
• Implementing policies and procedures as per SOP.
• Process development for support department.
• ISP related issues monitoring.
• Data center Support and First level support of LAN/WAN Links.

5. Worked in WARID Telecom (www.waridtel.com) as Service Desk Engineer on the behalf of DWP Group (June 2006-April 2007.
Responsibilities: • Bridges the IT sub-divisions. IT Helpdesk Trainings
• Escalate the Major Issues to the respective concerns.
• Provides instant updates to the Helpdesk.
• Acquiring instant updates regarding any IT issue.
• Monitoring Helpdesk performance.