فهد العثيم

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Administered Active Directory users, groups, computers, permissions, and
organizational units while supporting onboarding and access requests.
• Managed Microsoft Exchange and Sophos Email Security administration
including mailbox creation, modification, disablement, deletion, quota
management, distribution groups, hidden users from address lists, and user
reassignment.
• Managed Group Policy for centralized software deployment and endpoint
configuration across company devices.
• Configured and supported Cisco Cisco Unified Communications Manager
administration including device provisioning, extension management, user
assignments, directory updates, calling permissions, FAC codes, and basic IP
phone troubleshooting.
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Assigned and managed shared folder permissions via security groups.
• Created and deployed custom Windows images with company software and
standard configurations for end-user devices.
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Assisted with wireless network configuration (TP-Link WLC, SSID, VLANs).
• Collaborated with network engineers on troubleshooting and infrastructure
tasks.
• Provided technical support for hardware, software, and network issues
(Windows, Outlook, printers, card printers).
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Assisted in managing software licenses, including AutoCAD, Revit, and Nitro
PDF (installation and activation tracking).
• Supported access control systems (Bosch) for employee card issuance and
database updates.
• Maintained IT inventory of computers, monitors, and related equipment.

• Install servers and switches and firewalls, Network cabling, Patch panel.
• Providing remote access to switches.

• Set up and maintained NVR (Network Video Recorder) systems.
• Monitored and troubleshooted camera feeds.
• Supported maintenance of point-to-point wireless systems.