Security Analyst
Brent CCG (NHS)
Total years of experience :8 years, 6 Months
Developed, coordinated, implemented and maintained standards and procedures to protect security and integrity of information systems and data.
•Manage security incidents, events according to ITIL framework and collaborate with all stakeholders and engineers to resolve incident/ events swiftly.
•Planning and deploying Qualys Vulnerability Management (Cloud Agent & Virtual Scanner).
•Asses and analyse vulnerabilities and collaborate with stakeholder towards remediation process.
•Perform AD auditing, forensics on filer (NetApp) for any suspicious behaviour using ADAudit Plus.
•Asses & analyse Firewall logs, behaviour, changes to Firewall rules, incidents using Firewall Analyser.
•Asses & analyse security, event and Syslogs from client and network devices through SIEM (Eventlog Analyzer).
•Collate raw information from Anti-Virus, encryption console, SIEM, Forensic tool, Vulnerability Management and Firewall logs into MS Excel and create a meaningful report to analyse the threat pattern and present it to board members.
•Responsible for maintaining existing and implementing new security tools.
•Provide feedback on Security Impact Assessment (SIA) for new or existing technology to be used in organisation.
•Maintain risk register for any pending or incomplete task which poses security threat to organisation.
•Provide assistance and best advice to users on organisation policies and threats such as; password, phishing.
Provide 2nd and 3rd line support for complex IT/ Network and Telephony issues to over 7000 users via remotely, phone and emails and in person as per the complexity of the call.
•Maintain and administer McAfee End Point Drive encryption console.
•Maintain and administer Sophos Anti-Virus (SEC).
•Assess and remediate the patching of organisation
•Provide technical support and act as first point of contact to over 7000 users in extremely under pressure atmosphere.
•Troubleshoot and resolve implementation issues on project rollout and provide on-going support.
•Frequent communication with end users and suppliers by using easy to understand language where the person is not from a technical background.
•Provide technical assistance in rollouts and IP/ Network migration projects.
•Liaise and act as a first point of contact for Dell, HP and other companies for product support.
•Participate in flexible working hours rota including weekends as well as on call rota.
•Adhering to the Trust’s SLA’s and KPI’s at all times
Projects & Descriptions
Leading McAfee Encryption Administration
•Planning and installing the new McAfee Agent on Corporate devices remotely.
•Planning and installing the new McAfee Agent on GP sites remotely or by visit.
•Maintaining the McAfee ePolicy Orchester (ePO) console to meet the organisation needs.
•Maintaining and Carrying out changes on the ePO Server.
•Raising the change request as per requirement.
Network Switch Replacement
•Leading network switch replacement project throughout the Hounslow & Ealing CCGs covering over 50 sites.
•Establishing direct communication with Practice Managers/ business managers to schedule the change and making sure that they fully understand the requirements and the impact of change.
•Carrying out Network switch replacement during the non-surgery hours - either evenings or the weekends.
•Supervising junior/ fellow engineers during network switch replacement.
•Making sure services are running smoothly after implementation of change by testing systems and clinical applications and continue to support the site for any issues post network switch replacement.
Commissioning New Site/ WholeSystems
•Working through requirements in work package provided by the Project Manager.
•Preparing hardware according to the stake holder requirements, i.e. PC imaging, system configuration and user accounts.
•Planning the deployment of new hardware and arranging necessary resources.
•Establishing direct contact with site manager in order to access the site to carry out the deployment work.
•Carrying out floor walk to rectify any post deployment issues.
•Creating PC, Printer and Label printer configuration guides for fellow engineers.
•Creating project handover documentations for project closure as well as to handover site over to the IT service desk team.
Domain Migration (worked as a technical lead)
•Planning and implementing complex migration of user data and device from one Windows domain to another for over 500 users.
•Maintaining frequent communication with stakeholders to gather user requirements.
•Resource planning to meet the deadline and balance work load without compromising the quality of service standards.
•Supervising the technical team, troubleshoot and resolve issues post migration.
•Creating and providing handover documentations to BAU technical team.
Provide assistance to junior IT Engineers and IT users in providing basic operating guidance. Assist junior engineers in dealing with more complex calls.
•Provide assistance in dealing complex installations, evaluates basic change requests for impact of change.
•Take the ownership & responsibility of calls and priorities them in accordance to meet the service levels.
•Troubleshoot Network and Desktop faults, user problems, Active Directory, MS Exchange and other requests for support and taking the most appropriate actions in order to reach a satisfactory resolution.
•Provide support to various apple devices such as iPhone, iPad, and iPod used for the clinical applications.
Logging fault calls, identify and resolving hardware and software related problems.
•Take the ownership of and responsibility for the requests and priorities them in accordance to meet the contracted service levels.
•Investigate faults, user problems and other requests for support and taking the most appropriate actions in order to reach a satisfactory resolution.
courses: Certifications and Courses Microsoft Windows 7 – Microsoft Certified Technology Specialist – Sep 2010 – UK ITIL Foundation Sep 2012 – UK Prince2 – Prince2 Foundation – Aug 2016 – UK CompTIA – CompTIA Security+ – Sep 2018 – UK CCNA – Cisco Certified Network Associate – Oct 2018 – UK CompTIA – CompTIA Security+ – Sep 2018 – UK