Assistant Manager Cloud Operations and Support Cloud Computing
Multinet Pakistan Pvt Ltd
Total des années d'expérience :15 years, 7 Mois
Responsibilities:
Resolving technical issues for Microsoft and Linux Servers
Day to day administration and support of Microsoft and Linux servers, Oracle Virtualized Environment ZFS storage.
Maintaining Server health by checking Performance monitor logs, disk- space utilization, Events viewer reporting and taking corrective measures.
Troubleshooting & Administration of Virtualization Servers.
Administering and Managing Windows server 2008, 2012 servers.
Administering and Managing DHCP, DNS, Cluster
Project lead for virtualization of different services.
Planned carefully for new IT Infrastructure requirements for systems upgrade & minimum cost availability for future hardware upgrades like SAN, Host servers (DELL & HP), & other systems hardware
Ensuring 100% support availability and customer satisfaction.
Planto control cost effective utilization of technologies, and report them to Top Management.
Discovery, evaluation and roll-out of new technologies, tools, standards and procedures to supplement organization’s growth.
Manage SAN and virtualized infrastructure of IT services.
Health check of servers and responsible for giving storage forecast to high management
For future expansion and projects.
Data Center Engineering Planning according to international standards
Data Center 24/7 Operations.
Technical Skills:
Data Center Engineering (Designing and Operations) with International Data Center Standards.
Oracle VM Manager
Oracle VM Server
Enterprise Manager 12c
Windows server 2008.
Windows server 2003
Fedora and Red Hat Enterprise linux
Linux DNS Server.
Linux Apache web server.
Linux FTP server.
Linux Squid Server
VoIP servers based on CentOS Linux Asterisk, Predictive dialers, IVR.
FreeBSD servers (Clarks Connect Proxy)
Sun and HP Servers Installation and Configuration.
ZFS SAN Storage.
Responsibilities:
Coordinated and supervised Technical Service Teams.
Day to day administration and support of Microsoft and Linux servers.
Planned, monitored and reported Technical System Support performance
Maintained database of inventory of workstations and associated equipment
Assisted in research and purchase of hardware and software
Handled all staffing concerns including recruitment, training, coaching, performance reviews
Developed the overall IT technical support schedule for different locations
Devise testing parameters for new applications and for modifications in the existing applications
Undertaking analysis, diagnosis and resolution of client problems via phone, email & face to face contact.
Provided computer help desk support and technical training on hardware/software to end users.
Documented help desk tickets/resolutions, and provided overall assistance in daily administration
Empowered team members to take on new challenges
Responsibilities:
IT-administration. Troubleshooting the Terminals. Installation Troubleshooting of Computers Servers and its management
Responsible for managing call center desktops and provide support for call center software.
Installation, configuration and administration of VOIP Asterisk and Predictive Dialers servers.
Provide desktop support to end users.
Responsible for reporting of call center agents on weekly bases.
Responsible for escalation of issues to relevant department.
Skills:
1.Linux Servers
2.Voip servers based on Linux
3.Windows servers (Active directory)
4.Juniper Network
5. FreeBSD servers (Clarks Connect Proxy); Worked on Asterisk and its Troubleshooting to give best quality voice
Asterisk contains Inbound and Out bound configurations
Also made a IVR for Lords telecom
Maintains windows servers
Made a new windows based Domain for Lords telecom
Worked on CC-Proxy
Hardware trouble shooting
To give support to 150 nodes network
Worked on Clarks connect Free BSD Squid and configured it
Maintaining Production server on fedora
Hardware Trouble shooting
Solving problems related to mails.
Monitoring system performance and system logs and applying policies to provide secure and stable services to clients.
Creating mail accounts and applying quotas on Linux & UNIX servers.
Scheduled backups of system and user data on Linux, UNIX and windows server.
Providing support for Sendmail, Squid, Samba.
