Inbound Tele Sales Representative
MindBridgeBPO, Pakistan
Total years of experience :9 years, 4 Months
MindBridgeBPO, Pakistan
Position: Inbound Tele Sales Representative Duration: 17 March 2014- 12 July 2014
* Maintaining customer service standards by answering calls promptly, remaining courteous and professional at all times
* Selling different products to the selected customers in the US, taking payments through credit/ debit cards.
* Maintaining KPI's and achieving minimum daily sales target.
Greeting and acknowledging every customer.
Selling Chinese products to the customers.
The products include clothes, crockery, wooden plaques etc.
Handling cash counter.
Managing floor moves, merchandising & Stock Keeping.
Responsible for the overall operation of the shop.
Dealing with customers in a highly professional manner.
Selling products to customers which include Food items, Cloths, Electronics, Wooden crafts etc.
Managing floor moves, merchandising & Stock Keeping.
Explaining special offers and making suggestions to customers .
To provide clear and concise responses to all customer enquiries & handling complaints.
Telenor Group, Pakistan
Position: Customer Relations Officer Duration: 25 August 2006- 18 September 2009
• Providing required information as per customer need and updating them with new products.
• Making service orders and requests as per customer queries, inquiries and complaints.
• Upselling products to customers.
• Conduct team meetings, daily hurdles and update team members on daily updates & challenging issues.
• Worked as Team's Point Person.
• Managing team performance and monthly KPI reports, further give feedback to team leader.
• Ensure that all team members are updated with latest information about products & services.
• Strict compliance with policies & procedures, while assisting quality assurance & fraud management to monitor and audit the system & process with effectiveness and precision.
Capita, United Kingdom
Position: Customer Service Advisor Duration: 22 April 2004- 15 March 2006
• Maintaining customer service standards by answering calls promptly, remaining courteous and professional at all times.
• Taking Payments, listening attentively to customer requirements, asking pertinent questions to establish facts in order to gain a full understanding of the customer need.
• To provide clear and concise responses to all customer enquiries/complaints and to ensure all information is entered accurately onto computer records
• Grad Cert in Asian Studies (2010) Griffith University, Australia
• Master in Development Journalism (2003) University of the Punjab, Pakistan
• Bachelor of Arts (2000)