Senior Technical Supprt Engineer
Capita India Pvt Ltd. Bengaluru
Total years of experience :2 years, 10 Months
Installing and configuring computer operating system and application.
Troubleshooting system and network problems, diagnosing and solving hardware and software faults.
Setting up new user’s account and profiles and dealing with password issues.
Hands on knowledge of Windows Server 2008 and 2012, DNS and DHCP server.
Maintain and troubleshoot LAN and WAN network and Active Directory.
Supporting the roll out of a new application
Establishing Internet connectivity for AT&T Users and checking Latency Error.
Issues related to their Television channel and telephone lines.
Amicably resolving their billing disputes.
Sales and communication in charge of AT&T consumer from USA.
Meet the monthly target of Sales and customer rating. Also managing AT&T Uverse account.
Interactive Service Advisor
\[24\]7 Customer Ltd, Bengaluru, India. (Apr 2013 to Feb 2014.)
.
Assistance and support to customers of Adobe across the globe.
Meet monthly retention target.
Achieve the required customer rating.
Assistance and support to customers of Adobe across the globe.
Meet monthly retention target.
Achieve the required customer rating.
Resolving- downloading, installation and activation issues of Adobe product.
Activation and Deactivation of Adobe products serial number.
Error checking and debugging.
Taking over customer PCs using remote access.
Handling complex volume licensing users.