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Fahd Zidi, Project and Business Development Manager (Unified Operation Center)

Fahd Zidi

Project and Business Development Manager (Unified Operation Center)·Ministry of Municipality MME (Baladiya) Vistas Global secondment Project

Qatar

Master's degree, Geology Research

Work experience

Total years of experience: 15 years, 5 months

Project and Business Development Manager (Unified Operation Center)

January 2023 - Present

Ministry of Municipality MME (Baladiya) Vistas Global secondment Project

Doha, Qatar

January 2023 - Present

objectives (including risk management, effort/time/cost estimation, and
contingency monitoring project progress as per parameters.
managing daily operations as well as establishing monthly KPIs and KPRs
Company industry:
Management Consulting

Project Manager

January 2023 - Present

Ministry Of Municipality MME,

Doha, Qatar

January 2023 - Present

Spearheaded end-to-end project execution as a Project Manager, aligning
initiatives with core business goals and ensuring on-time, on-budget delivery.
Monitored project progress against time, cost, and effort benchmarks using
KPIs and operational strategies.
Enhanced customer experience through strategic talent utilization and daily
operations management as a Project Manager.
Established KPIs, optimized resource allocation, and developed operational
strategies to drive project success.
Company industry:
Management Consulting
Job role:
Management

Project Manager

January 2023 - Present

Ministry of Municipality MME

Doha, Qatar

January 2023 - Present

Reporting to: Head of Unified Command Center and PMO Office
• Support the Ministry E-PMO governance framework by coordinating project execution, progress tracking,
reporting, and operational follow-up across assigned initiatives.
• Monitor project performance against approved timelines, budgets, effort estimates, KPIs, and delivery
milestones, ensuring alignment with Ministry objectives.
• Prepare project updates, operational reports, action trackers, and performance summaries to support E
PMO visibility and decision-making.
• Coordinate with internal departments, external stakeholders, and service providers to ensure smooth
execution of project activities and timely closure of pending actions.
• Support resource planning, workforce allocation, and operational readiness to ensure project deliverables
are achieved within agreed service standards.
• Identify project risks, delays, and operational challenges, escalating key issues through the appropriate
governance channels.
• Contribute to continuous improvement by enhancing project controls, reporting discipline, and operational
efficiency across assigned workstreams.
Company industry:
Management Consulting
Job role:
Management

Business Development Manager

December 2021 - March 2026

Al Sharqi Holding / HIWASH

Doha, Qatar

December 2021 - March 2026

Participated in preparing the business plan for the company.
✓ Develop marketing and sales plans for the sales team.
✓ Follow up with the sales team to achieve sales targets and marketing plans.
✓ Track the status and performance of the service in all locations with the operating managers.
✓ Prepare the business financial models and financial proposal.
✓ Responsible for managing and controlling the cost of the contracts.
✓ Approving the technical and operations plans.
✓ Managing the operation team to achieve the goal.
Company industry:
Business Support Services
Job role:
Management

Cleaning & Waste Assistant Manager

January 2022 - January 2023

Supreme Committee for Delivery & Legacy FIFA World Cup 2022

Doha, Qatar

January 2022 - January 2023

and solidify overall contract
Company industry:
Public Administration

CWA Manager

January 2022 - January 2023

Supreme Committee for Delivery & Legacy

Doha, Qatar

January 2022 - January 2023

PMO Office / FIFA World Cup 2022 Operations
• Worked as part of the PMO environment supporting cleaning and waste management operations for FIFA
World Cup 2022-related sites and infrastructure.
• Coordinated operational planning, workforce deployment, site readiness, and service delivery activities
under strict event-time requirements.
• Supported the development and implementation of operational strategies to meet FIFA World Cup 2022
service requirements and stakeholder expectations.
• Monitored daily operational performance, service levels, manpower utilization, and site requirements to
ensure compliance with approved plans and KPIs.
• Prepared operational updates, progress reports, and issue trackers to support PMO-level visibility and
timely decision-making.
• Coordinated with cross-functional teams, contractors, and site stakeholders to resolve operational issues
and maintain service continuity during high-pressure event periods.
• Supported health, safety, sustainability, and crowd-management requirements related to cleaning and
waste operations during major sporting events.
Company industry:
Public Administration

Assistant Facilities Manager (outsourcing)

January 2021 - January 2022

United Development Company (UDC)

Doha, Qatar

January 2021 - January 2022

Providing operational and technical oversight for all operations and
facilities across Qanet Qartier-the Pearl Island community and retail and
residential properties. This includes managing all performance-based
contracts, ensuring all service levels and KPIs are adhered to, and
conducting inspections to ensure health and safety standards compliance.
Company industry:
Real Estate

Assistant Facilities Manager

January 2021 - January 2022

United Development Company (UDC),

Doha, Qatar

January 2021 - January 2022

Oversaw operational and technical facilities management, ensuring KPI
adherence and supporting project delivery objectives.
Conducted health and safety inspections and managed performance
contracts to maintain project compliance.
Company industry:
Real Estate
Job role:
Management

Assistant Manager – Project and Facilities

January 2021 - January 2022

United Development Company (UDC)

Doha, Qatar

January 2021 - January 2022

• Functioned within the PMO office supporting facilities management projects, operational planning, and
service delivery across UDC-managed assets.
• Oversaw operational and technical facilities management activities, ensuring adherence to KPIs, service
standards, and project delivery objectives.
• Supported project coordination, contractor follow-up, maintenance planning, and performance monitoring to
ensure timely completion of assigned tasks.
• Conducted health, safety, and quality inspections to ensure compliance with internal policies, regulatory
requirements, and contractual obligations.
• Assisted in preparing progress updates, site reports, performance summaries, and action trackers for
management review.
• Coordinated with vendors, technical teams, and internal stakeholders to address operational issues and
support continuous service improvement.
• Supported performance contract management by tracking deliverables, service quality, and corrective
actions.
Company industry:
Real Estate
Job role:
Engineering

Business Development & Operation Manager

January 2020 - January 2021

FMS Facilities Management Services

Doha, Qatar

January 2020 - January 2021

Contacting potential clients to establish rapport and arrange meetings.
Managing daily sites operational function.
Company industry:
Facilities & Property Management
Job role:
Management

Business Development and Project Manager

January 2017 - January 2021

Al Sharqi Holding,

Doha, Qatar

January 2017 - January 2021

Prepared business and marketing plans that supported project pipeline
development and client acquisition.
Achieved development team goals and ensured consistent growth through
structured project-oriented planning.
Company industry:
Business Support Services
Job role:
Management

Project Manager

January 2017 - January 2021

Al Sharqi Holding (MRV/HW/Infinity)

Doha, Qatar

January 2017 - January 2021

• Prepared business development, marketing, and project plans to support pipeline growth, client acquisition,
and service expansion.
• Managed project-oriented planning activities, coordinating with internal teams to ensure business
opportunities were translated into executable delivery plans.
• Developed commercial proposals, client presentations, and operational concepts aligned with customer
needs and business objectives.
• Supported budgeting, forecasting, resource planning, and delivery coordination for assigned business and
operational projects.
• Monitored project progress, sales activities, and business development targets to ensure achievement of
departmental goals.
• Built and maintained client relationships while identifying new opportunities for growth and service
improvement.
Company industry:
Administration Support Services

Business Development Manager

January 2018 - January 2020

Al Sharqi Holding

Doha, Qatar

January 2018 - January 2020

Preparing business plan.
develop marketing and sales plan.
Increasing the value of current customers while attracting new ones.
Developing goals for the development team and business growth and
ensuring they are met.
Company industry:
Business Support Services
Job role:
Management

Business Development Executive

April 2017 - March 2018

Al Sharqi Holding / HIWASH

Doha, Qatar

April 2017 - March 2018

Prepare the cost study and cost analysis.
✓ Prepare the technical proposal.
✓ Optimizing the performance of productivity in lowest possible cost and highest quality.
✓ Identifying new sales leads.
✓ Maintaining fruitful relationships with existing customers.
✓ Training personnel and helping team members develop their skills.
✓ Prepare the monthly invoices, submition, and follow up for the payment collection.
✓ Negotiating and renegotiating by phone, email, and in person.
✓ Researching organizations and individuals online (especially on social media) to identify new
leads and potential new markets.
✓ Researching the needs of other companies and learning who makes decisions about purchasing.
✓ Contacting potential clients via email or phone to establish rapport and set up meetings.
✓ Attending conferences, meetings, and industry events
Company industry:
Business Support Services
Job role:
Sales

Business Development Executive

January 2017 - January 2018

Al Sharqi Holding

Doha, Qatar

January 2017 - January 2018

risks that might prevent growth.
Company industry:
Business Support Services
Job role:
Management

Senior Sales Executive

January 2016 - February 2017

Al Mouradi Gamarth Hotel

Tunis, Tunisia

January 2016 - February 2017

Pulls through business and achieves revenue goals for all opportunities booking through the Sales
Office.
✓ Partners with Area Sales to identify new group/catering business and achieve personal and
property revenue goals.
✓ Partners with the Sales Office to book group events within the group booking parameters.
✓ Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure
guests as well as group planners.
✓ Handles event planning aspects prior to the business turning over for business booked in advance.
✓ Represents sales department at staff meetings and stand-up meetings and reports out on sales
activity.
✓ Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality
of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and
overall satisfaction.
✓ Understands competitor’s strengths and weaknesses in order to differentiate from the competition
during the site visit.
Company industry:
Administration Support Services
Job role:
Sales

Restaurant Manager

January 2012 - January 2017

Restaurant Operations

Tunis, Tunisia

January 2012 - January 2017

• Managed daily restaurant operations, including staff supervision, customer service, inventory control, and
operational planning.
• Led teams in a fast-paced service environment, ensuring quality, efficiency, and customer satisfaction.
• Supported budgeting, cost control, supplier coordination, and performance monitoring.
• Developed strong leadership, time management, customer relationship, and operational problem-solving
skills.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Food & Beverage Manager

February 2015 - January 2016

Solitaire Food Service

Tunis, Tunisia

February 2015 - January 2016

Managing food and beverage operations within budget and to the highest standards.
✓ Preserve excellent levels of internal and external customer service
✓ Leading F&B team by attracting, recruiting, training and appraising talented personnel.
✓ Food Safety: Comply with all health and safety regulations.
✓ Oversee Daily Operations.
✓ Obtain Catering Contracts.
✓ Leadership and attention to detail.
✓ Establish targets, schedules, policies and procedures.
✓ Provide a two-way communication and nurture an ownership environment with emphasis in
motivation and teamwork.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Facility & Freight Manager

January 2014 - January 2016

Mouradi Ghamarth

Tunis, Tunisia

January 2014 - January 2016

company standards and federal regulations.
Company industry:
Hospitality & Accomodation

Sales Supervisor

May 2014 - February 2015

Pizza Hut

Tunis, Tunisia

May 2014 - February 2015

, Manar-Tunisia
✓ Coordinating Sales Activities.
✓ Responsible for all of the business operations of a dining establishment.
✓ Overseeing inventory, including food and beverages, supplies and other restaurant equipment.
✓ Managing Sales Staff.
✓ Compiling Sales Reports.
✓ Responsible for resolving customer complaints regarding food quality and service
✓ Understand customer needs and offer solutions and support.
✓ Organize and coordinate sales representative’s schedules.
✓ Track weekly, monthly, and quarterly performance and sales metrics.
✓ Oversee all front and back of the house restaurant operations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Sales & Marketing Representative

September 2013 - April 2014

S.I.I.B Technology

Tunis, Tunisia

September 2013 - April 2014

Engages in superior customer service by making information readily available.
✓ Persists in sales even in the face of failure.
✓ Demonstrates products and services as deemed necessary by clients and management.
✓ Schedule’s appointments and meetings as necessary.
✓ Answers questions from clients.
✓ Makes product knowledge readily available to self and other sales people through various
resources.
✓ Finds ways to sell products in the face of a down market.
✓ Researches client base to find new types of customers and sells to them accordingly.
✓ Analyzes the competition to create a plan for engagement.
✓ Demonstrates superior time management skills and meets sales deadlines.
Company industry:
Installation & Technical Services
Job role:
Sales

Sales & Marketing Manager

January 2012 - January 2014

Solitaire Food Services

Tunis, Tunisia

January 2012 - January 2014

Promoting the companys existing brands and introducing new
products to the market.
Analyzing budgets, preparing annual budget plans, scheduling
expenditures, and ensuring that the sales team meets their quotas and
goals.
Gathering, investigating, and summarizing market data and trends to
draft reports.
Implementing new sales plans and advertising.
Recruiting, training, scheduling, coaching, and managing marketing and
sales teams to meet sales and marketing human resource objectives.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Sales & Marketing Executive

January 2011 - January 2012

SIIB Technology

Tunis, Tunisia

January 2011 - January 2012

Preparing marketing and sales strategies.
Conducting extensive research on competitors products and services.
Working in collaboration with the Media department.
Answering clients questions in a professional manner.
Negotiating the deals with the clients.
Writing monthly reports on the performance of the campaigns.
Company industry:
Technical Maintenance & Repair
Job role:
Sales

Education

Sciences University of tunisia

January 2013

January 2013

Master's degree, Geology Research

Tunisia

GPA (percentage): 90%

GPA (percentage): 90%

University of Science

January 2012

January 2012

Master's degree, sciences

Tunisia

University of Science

January 2012

January 2012

Master's degree, Actuarial Science

Tunisia

University of Science

January 2012

January 2012

Master's degree, Biology And Geography

Tunisia

Sciences University of Tunisia

January 2011

January 2011

Higher diploma, Science of Geology and Biology Research

Tunisia

GPA (rating): Good

GPA (rating): Good

University of Science

January 2010

January 2010

High school or equivalent, Actuarial Science

Tunisia

University of Science

January 2010

January 2010

High school or equivalent, Actuarial Science

Tunisia

Manar High School

January 2008

January 2008

Bachelor's degree, Science And Mathematics

Tunisia

GPA (rating): Good

GPA (rating): Good

Manar High School

January 2007

January 2007

Bachelor's degree, Applied And Mathematical Sciences

Tunisia

School of Sciences|

January 2007

January 2007

Bachelor's degree, Applied Mathematics

Tunisia

School of Sciences

January 2007

January 2007

Bachelor's degree, Applied And Mathematical Sciences

Tunisia

Skills

Leadership
Expert
Leadership
Expert
ERP CRM
Expert
ERP CRM
Expert
Business Development
Expert
Business Development
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
key account management
Expert
key account management
Expert
negotiation
Expert
negotiation
Expert
operations management
Expert
operations management
Expert
office management
Expert
office management
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
SALES
Expert
SALES
Expert
ATTENTION TO DETAIL
Expert
ATTENTION TO DETAIL
Expert
BUDGETING
Expert
BUDGETING
Expert
BUSINESS PLANS
Expert
BUSINESS PLANS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
FINANCIAL
Expert
FINANCIAL
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MARKET PLANNING
Expert
MARKET PLANNING
Expert
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FACILITIES MANAGEMENT ADMINISTRATOR FMA
Intermediate
FACILITIES MANAGEMENT ADMINISTRATOR FMA
Intermediate
FORECASTING
Intermediate
FORECASTING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MARKET RESEARCH
Intermediate
MARKET RESEARCH
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
SALES PROCESS
Intermediate
SALES PROCESS
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONAL REPORTING
Intermediate
OPERATIONAL REPORTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROGRESS MONITORING
Intermediate
PROGRESS MONITORING
Intermediate
PROJECT MANAGEMENT OFFICE PMO
Intermediate
PROJECT MANAGEMENT OFFICE PMO
Intermediate
PROJECT PLANNING
Intermediate
PROJECT PLANNING
Intermediate
RESOURCE PLANNING
Intermediate
RESOURCE PLANNING
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Memberships

GC

associate

January 2020

Training and Certifications

Certifications
Project Management
Crowd Management
ISO 10002
ISO 18295-1
ISO 9001
License of Sciences
ISO
Qatari Drive License Tunisian Drive License
Project Management Professional personal development units (PMBOK V5)
Management Communication PMP
Cyber Security Awareness / SC
Sustainability Awareness / SC
Crowd Management at Sporting Events / SC
Certificate of Appreciation / FWC
ISO 9001/18295-1/10002

Hobbies and interests

Travel
Tennis
Reading
Traveling
Music production