Fahd Z. Ahmad

Top Seller Account Manager - Souq.com at Souq.com

• Kuwait - Al Kuwait
• My current job since February 2012

Working as Core asset to the Company, internally and externally, (dealing with the rest of the dept. of the company on frequently basis) with Finance dept. Social Media Dept.
 Serving as Sellers Business partner and manage the existing clients to ensure goals, budgets and timelines are met
 Carry out CPP ( Client Performance Program ) in Kuwait with the Regional Team (UAE, KSA, Egypt) to ensure the clients are performing well,
 Securing additional business from existing clients.
 Actively participate in the strategy and creative development of new products.
 Plan and marketing activity of the top sellers to increase their business volumes and to give them Marketing Exposures in the shape of commodity type.
 Planning Marketing Strategies & working with different dept. to get the Marketing promotions Done.
 Working with the Designers to get the artwork done, ensuring the deliverability of the post to the target,
 Working on the SEO to get the right requirement being done on the search engine and allocate such requirement.
 Merchandising Launching promotions, putting the customer first, Planning market awareness commercially.
 Negotiating ( Strong Persuasion Skills, Excellent interpersonal skills, tactful & articulate, Getting a point across )
 Introducing innovative ideas of marketing with the client and with the internal department by studying scenarios and creating incentives, having a long term vision and spotting opportunities
 Prepare the regular client contract reports and internal project management reports.
 Analyze the client activity on the site and suggest how to increase the business.
 Manage Seller account from listing, rejections, orders issues, etc.
 Planning product ranges and prepares sales and stock plans in conjunction with brands.
 Maintain and report on sales statistics to help identify opportunities for growth and solution to problems,
 Present a forecast report outlining the strategy and activities to be executed in order to meet targets to support the pipeline
 Analyze past sales statistics and refer to supplier database to identify what products will be used for weekly online promotions in order to meet the objectives.
 Identify best Selling products and analyze how they can be used to capitalize on meeting and or exceeding sales targets.
 Identify and monitoring slow selling products, capture data relating to time, description of products and sales to be report.
 Meeting sellers discussing their month-month performance and agree on next month plan and target
 Following up with CS & Logistics Department for all the orders and sellers issues and cases.
 Conducting Chargeback Online Investigation for the Fraudulent Credit Card Investigation, and solving the Case between the parties.
 Planning Deal of the Day Plan and carrying out Marketing Activities for the Sellers on weekly bases.
 Conducting Quarterly Regional Meetings with the other Market-Place Teams (UAE, Egypt, KSA, ) sharing quarterly Achievements and short-comings.
 Solving money releasing issues (Dispute) between the Clients
 Carrying Out Standardization of the Listings
 Conducting Extensive Reports (Weekly Breakdown) of the sales Analysis, Cancellation Rate, Fulfillment rate, Successful Sellers / Non-Successful Sellers.
 Conducting On-Boarding Training Sessions for the Newly on-boarded Sellers,