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FAHEEM FAYAZ MALIK, BUSINESS DEVELOPMENT MANAGER

FAHEEM FAYAZ MALIK

BUSINESS DEVELOPMENT MANAGER·AL FARZAAN TOURAND TRAVELS

United Arab Emirates

High school or equivalent, Business And Commerce

Work experience

Total years of experience: 11 years, 11 months

BUSINESS DEVELOPMENT MANAGER

August 2019 - April 2026

AL FARZAAN TOURAND TRAVELS

Srinagar, India

August 2019 - April 2026

Managing 50+ monthly travel bookings including LCC
airlines, hotels, and tour packages.
Handling group departures of 20-100 passengers for fixed
tours.
Driving repeat business and customer retention through
quality service.
Managing end-to-end travel operations including LCC airline
bookings, fixed departures, hotel reservations, and visa
services.
Planning and executing fixed departure tours (air + ground
services) ensuring smooth coordination and delivery.
Handling B2B agents and B2C clients, maintaining strong
relationships and repeat business.
Supervising daily reservations, bookings, and operational
workflows.
Coordinating with airlines, hotels, and vendors for
competitive pricing and timely confirmations.
Overseeing visa processing and documentation for
international travel.
Designing and promoting customized and fixed departure
tour packages.
Driving sales growth through upselling and effective travel
solutions.
Resolving client issues and ensuring seamless travel
experiences.

Company industry:
Travel Agency
Job role:
Management

Tour Operations Manager

December 2017 - June 2019

ESS TOURS

Srinagar, India

December 2017 - June 2019

Planned and managed end-to-end travel itineraries,
including flights, hotels, transfers, and excursions.
Coordinated with international and local vendors to
ensure smooth tour operations.
Handled bookings, confirmations, and travel
documentation such as visas and insurance.
Provided customer support before and during tours,
resolving issues efficiently.
Managed group tours and ensured timely execution of
travel schedules.
Prepared cost estimates, quotations, and tour packages
based on client requirements.
Reduced operational costs by negotiating better rates
with suppliers.
Handled last-minute changes and emergencies with
minimal disruption.
Successfully managed 20 tours/month with high
customer satisfaction

Company industry:
Travel Agency
Job role:
Management

TRAVEL BOOKING OPERATOR

April 2014 - October 2017

TRAVEL IMPRESSION PVT LTD.

Srinagar, India

April 2014 - October 2017

Assisted clients with LCC airline bookings through airline
portals.
Handled hotel reservations and basic tour packages.
Supported fixed departure tours and group travel
arrangements.
Dealt with B2B agents and B2C customers professionally.
Provided visa assistance and documentation guidance.
Responded to customer inquiries and offered travel
solutions.
Coordinated with suppliers for booking confirmation.
Processed reservations, payments, and follow-ups.
Maintained accurate records of bookings and customer
details.

Company industry:
Travel Agency

Education

JKBOSE

January 2013

January 2013

High school or equivalent, Business And Commerce

India

JKBOSE

January 2011

January 2011

High school or equivalent, English

India

Skills

CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
Tour Operators
Expert
Tour Operators
Expert
Attention to Details
Expert
Attention to Details
Expert
Booking
Expert
Booking
Expert
Communications
Expert
Communications
Expert
Supplier Management
Expert
Supplier Management
Expert
Sales
Expert
Sales
Expert
Vendor Relations
Expert
Vendor Relations
Expert
Hotel Reservations
Expert
Hotel Reservations
Expert
Travel
Expert
Travel
Expert
Airlines
Expert
Airlines
Expert
Ticketing
Expert
Ticketing
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Customer Care
Intermediate
Customer Care
Intermediate

Languages

English

Expert

Urdu

Expert

Training and Certifications

Certifications
Dynamic Itinerary design and packaging.
TRAVEL BOUTIQUE ONLINE
Apr 2026
Show credentials
Travel agent essentials.
TRAVEL BOUTIQUE ONLINE
Apr 2025
Show credentials

Hobbies and interests

Networking & Client Relationship Building