فهيم جلال

Handling online vehicle registrations of Northern Emirates and AUH for all customers including Retail and Fleet. • Supporting sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. • Issuing insurance policies for retail and fleet customers. • Conducting team meetings to set clear expectations about policies and procedures. • Handled customer relations issues by coordinating with Finance and service centers, enabling quick resolution, and client satisfaction. • Adding and releasing mortgage after coordinating credit department. • Follow up with sales department to assure that recorded revenue is matching with corresponding local purchase orders. • Monthly reconciliation of credit card statement with customer receipts and bank deposits.

1. Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
2. Kept detailed records of sales and customer information in CRM software, updating database regularly.
3. Receive and release vehicles on daily basis and updating the same in physical stock.
4. Contact customers and prospects to arrange appointments or make follow-up calls to confirm orders or delivery dates.
5. Coordinating with Workshop to make the PDI to enhance faster and better delivery process.
6. Compiled client profiles and entered information into operating system.

1. Working a supportive for Sales Staff.
2. Receive and release units on daily basis and updating the same in physical stock.
3. Collecting Vehicles & keys of the units which arrive from the yards & other showrooms.
4. Coordinating with logistics & PDI to enhance faster and better delivery process.
5. Coordinating with different branches & head office to arrange stocks.
6. Preparing monthly stock & sales reports for the reference of higher level management.
7. Demo vehicles Registration, insurance, renewals and de-fleet
8. Handle phone calls, record orders and prospective buyer’s details.
9. Accurate data collection and recording pertaining sales
10. Respond to customer inquiries about prices, terms and conditions of service and provide customers with guidance quotes as sought.
12. Familiar with all product names & brands including their rates and other specifications.
13. Coordination with HRD for the renewal of employee’s visas.
14. Coordinate and ensure that newly appointed employee will be able to joint on the right time, considering their visa, flight ticket band airport pickup etc.
15. Responsible for performing a variety of HR, administrative functions.
16. Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
17. Collaborated in timely processing of billing and accounts receivables.