Customer Service Officer
Aster Dm Healthcare
مجموع سنوات الخبرة :1 years, 7 أشهر
for Aster Dm Healthcare branch in Bur-Dubai as a customer service executive for last two years, wherein attracting potential customers by answering product and service questions, suggesting information about different health packages and services.
Identifying customer needs and providing appropriate measures accounts by recording account information and building healthy rapport with existing and new customers.
Maintains customer records by updating account information.
Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Maintaining financial accounts by processing customer adjustments.
Recommending potential products or services to management by collecting customer information and analysing customer needs.
Prepares product or service reports by collecting and analysing customer information.
Formulated and compiled data for inclusion in a statistical analysis report.
Performed relative analyses based on advertising models including radio, television, Internet, print, brochures, direct mail campaigns, product catalogues, sales force efforts, annual reports.
With the cooperation of sales representatives conducted independent research on two major retailers to find out the effectiveness of several marketing strategies.
Integrated findings into comprehensive marketing research reports.
ODYSSEY, National level event organized by our college and I was a part of the organizing team wherein we the marketing team articulated a full fledge marketing for the event and handled the responsibility of getting the sponsors for the event.
Program of the BBA. During my tenure of 6 weeks, I was made aware of companies HR processes and policies, Marketing & Sales strategies, and also provided suggestions on reducing the attrition rate of the company. During this time I also assisted marketing team in Market Research Program.
in Mumbai for 6 weeks in May 2012 as part of