Avaya Specialist
Integration Services & Technologies Co.
مجموع سنوات الخبرة :21 years, 4 أشهر
Currently posted to STC (Saudi Telecom Company) in Dammam, KSA, on STC 9xx Project
• Planning of the implementation and installation for up-coming projects
• Conduct site surveys.
• Improvise the whole project from start till end.
• Coordinate with customer and vendors for the site requirements.
• Involved in the UCC Project of STC.
• Played vital role in the shifting of Dammam 907 and 902 Call center from Old building to New Building.
• Involve and coordinate of the E1 testing for Call Center.
• Performed Media servers, AES and other Avaya Cards up-gradation, multiple times.
• Involve and coordinate with Network dept. for network connectivity and E1 issues.
• Involve in installations and implementation of the new patches for Avaya IP Agent.
• Responsible of ACD 9xx call center in Dammam.
• Coordinate and respond to the call center Avaya related complaints.
Posted to STC (Saudi Telecom Company) in Dammam, KSA, on STC 9xx Project
• Planning of the implementation and installation for up-coming projects
• Conduct site surveys.
• Improvise the whole project from start till end.
• Coordinate with customer and vendors for the site requirements.
• Involved in the UCC Project of STC.
• Played vital role in the shifting of Dammam 907 and 902 Call center from Old building to New Building.
• Involve and coordinate of the E1 testing for Call Center.
• Performed Media servers, AES and other Avaya Cards up-gradation, multiple times.
• Involve and coordinate with Network dept. for network connectivity and E1 issues.
• Involve in installations and implementation of the new patches for Avaya IP Agent.
• Responsible of ACD 9xx call center in Dammam.
• Coordinate and respond to the call center Avaya related complaints.
•Planning of the implementation and installation for up-coming projects
•Conduct site surveys.
•Improvise the whole project from start till end.
•Coordinate with customer and vendors for the site requirements.
•Provide after sales technical support of PABX and Call Centers.
•Work and coordinate for SLA.
• Implementation of new Electronic systems.
• Maintenance of Loom’s Electronic Panels.
• Testing system analysis.
• Technical Support.
CGPA: 2.76