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FAHEEM IQBAL, Avaya Specialist

FAHEEM IQBAL

Avaya Specialist

Integration Services & Technologies Co.

Lieu
Australie
Éducation
Baccalauréat, Electronics
Expérience
21 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :21 years, 5 Mois

Avaya Specialist à Integration Services & Technologies Co.
  • Arabie Saoudite - Dammam
  • Je travaille ici depuis avril 2012

Currently posted to STC (Saudi Telecom Company) in Dammam, KSA, on STC 9xx Project
• Planning of the implementation and installation for up-coming projects
• Conduct site surveys.
• Improvise the whole project from start till end.
• Coordinate with customer and vendors for the site requirements.
• Involved in the UCC Project of STC.
• Played vital role in the shifting of Dammam 907 and 902 Call center from Old building to New Building.
• Involve and coordinate of the E1 testing for Call Center.
• Performed Media servers, AES and other Avaya Cards up-gradation, multiple times.
• Involve and coordinate with Network dept. for network connectivity and E1 issues.
• Involve in installations and implementation of the new patches for Avaya IP Agent.
• Responsible of ACD 9xx call center in Dammam.
• Coordinate and respond to the call center Avaya related complaints.

Avaya System Engineer à Malaz Technology and Communication
  • Arabie Saoudite - Dammam
  • novembre 2008 à mars 2012

Posted to STC (Saudi Telecom Company) in Dammam, KSA, on STC 9xx Project
• Planning of the implementation and installation for up-coming projects
• Conduct site surveys.
• Improvise the whole project from start till end.
• Coordinate with customer and vendors for the site requirements.
• Involved in the UCC Project of STC.
• Played vital role in the shifting of Dammam 907 and 902 Call center from Old building to New Building.
• Involve and coordinate of the E1 testing for Call Center.
• Performed Media servers, AES and other Avaya Cards up-gradation, multiple times.
• Involve and coordinate with Network dept. for network connectivity and E1 issues.
• Involve in installations and implementation of the new patches for Avaya IP Agent.
• Responsible of ACD 9xx call center in Dammam.
• Coordinate and respond to the call center Avaya related complaints.

Sr. Support Engineer à Americom Technology
  • Pakistan - Karachi
  • octobre 2004 à octobre 2008

•Planning of the implementation and installation for up-coming projects
•Conduct site surveys.
•Improvise the whole project from start till end.
•Coordinate with customer and vendors for the site requirements.
•Provide after sales technical support of PABX and Call Centers.
•Work and coordinate for SLA.

Asst. Electronics Engineer à S. M. Denim
  • Pakistan
  • janvier 2003 à septembre 2004

• Implementation of new Electronic systems.
• Maintenance of Loom’s Electronic Panels.
• Testing system analysis.
• Technical Support.

Éducation

Baccalauréat, Electronics
  • à Sir Syed University of Engineering and Technology.
  • mars 2003

CGPA: 2.76

Specialties & Skills

Testing
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Installation
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Planning
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Engineering
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Conduct
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Project Management
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Langues

Anglais
Moyen
Urdu
Expert

Formation et Diplômes

Avaya Certified Expert - IP Telephony. (Certificat)
Date de la formation:
December 2008
Avaya Certified Specialist - IP Telephony (Call Center). (Certificat)
Date de la formation:
July 2010
Avaya Certified Specialist - IP Telephony (Design). (Certificat)
Date de la formation:
December 2008
Avaya Certified Specialist - IP Telephony (Implementation). (Certificat)
Date de la formation:
May 2008
Avaya Certified Associate - IP Telephony (Implementation). (Certificat)
Date de la formation:
September 2007
Avaya Certified Implementation Specialist (CM & CMM 6.0) (Certificat)
Date de la formation:
March 2014
Avaya Implementation Professional Specialist (AES) (Certificat)
Date de la formation:
February 2013
Cisco Certified Network Associate (R&S) (Certificat)
Date de la formation:
January 2015
Avaya Professional Design Specialist (Unified Communication) (Certificat)
Date de la formation:
May 2010
Avaya Professional Design Associate (Call Center). (Certificat)
Date de la formation:
May 2010
Professional Diploma in Project Management (Formation)
Institut de formation:
Pakistan Institute of Management
Date de la formation:
February 2008
Avaya Certified Associate - IP Telephony (Design). (Certificat)
Date de la formation:
December 2008