sales and operations manager
Republic One Contracting Co.
مجموع سنوات الخبرة :17 years, 10 أشهر
As an Sales Manager- Duties and Responsibilities
• Achieve growth and hit sales targets by managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships.
• Present sales, revenue and expenses reports and realistic forecasts to the management.
• Identify emerging markets and market shifts while beingfully aware of service market and its
competitors.
As an Operations manager - Duties and Responsibilities
• Recruit, select, train, assign, schedule, coach, and discipline employees.
• Plan and review compensation actions; enforcing policies and procedures.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
• Forecasting requirements; preparing annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management.
• Analyze and improve organizational process and workflow, employee and space requirements, and
equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Meet operations labor budget expectations
• Responsible for all department managers and supervisors, with review/approval responsibility for all employees
• Run a safe, accident free workplace
• Responsible for all aspects of vehicle and heavy equipment rentals.
• Manage relationships with key operations vendors
• Track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses.
As an Sales Manager Duties and Responsibilities:
• Managing organizational sales by developing a business plan that covers sales, revenue, and expense
controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• Developing sales team through motivation, counseling, and services knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our services.
As an Sales and Marketing Executive- Duties and Responsibilities.
• Preparing marketing and sales strategies.
• Conducting extensive research on competitors' products and services.
• Creating and overseeing marketing campaigns.
• Preparing budget and time constraints.
• Maintaining a healthy relationship with the clients.
• Answering client’s questions in a professional manner.
• Participating in exhibitions and conferences.
• Creating awareness of the products and services offered by the company.
• Ensuring the company meets the sales targets.
• Handling complaints of the clients.N
• Negotiating the deals with the clients.
• Taking feedbacks from the clients.
• Creating marketing campaigns on social media platforms
Providing detailed information related to products to customers, assisting customers in purchasing quality products. Handling customer queries, complaints, arranging out of stock item from other showrooms / warehouse for customers, following up customer requirements. Assisting until customer get satisfied.
Order processing in Oracle for the required items in the showroom. Receiving, arranging and merchandising the items. Preparing details and price tags for items. Maintain stock as per system. Managing floor activities, supervising staffs, reporting to manager. Handling staffs queries. Mediating between head office and showroom.
Managing cashiering activities in areas of purchasing, returns, and exchanges and enforced store policies. Preparing DCM and mailing to concerned department. Depositing cash in the Bank, Handling Petty cash etc.
Performing regular Audits in showrooms regarding System, Stocks, Sales, Receiving and Transferring goods and Showroom requirements and reporting corrective action to Audit Department to resolve the problem.
Assembling Computers, installing software and applications.
Troubleshooting any problem related to Computer Hardware and Software.
Troubleshooting internet related problems. (Networking (LAN, WAN) E-mail (Outlook) etc...)
Coordinating with export sales managers.
Creating Database of Customers, Taking appointments, Describing about products & their pricing, exporting goods, arranging shipments, making PI, arranging orders making order forms, invoicing, filing
Preparing all Types of Internal Transfers & Exports Documents for Jabel Ali Free Zone Association.
Worked as Ware House In charge: Maintaining, arranging stocks for receiving and Delivery