Faiq Shaikh

Conducted data cleaning and preprocessing to ensure accuracy and reliability for downstream analysis.
•
•
•
•
•
•
•
•
Applied statistical methods to interpret datasets, extracting meaningful patterns and trends.
Built visually compelling dashboards using Power BI and Excel to support business decisions.
Compiled and generated analytical reports providing actionable insights for strategic decision-making.
Managed daily customer interactions related to credit cards, accounts, billing cycles, and digital banking.
Maintained KYC, AML, and U.S. banking compliance standards consistently.
Tracked and achieved performance metrics including AHT, SLA, CSAT, and Quality Assurance benchmarks.
Collaborated with fraud, escalation, and backend teams to resolve complex financial queries.

•
Delivered high-quality international voice and account infrastructure support to North American consumers,
maintaining strict SLA metrics.

Business Ownership & P&L: Successfully launched, scaled, and managed all strategic operations of a
•
premium hospitality establishment in a highly competitive top-tier location.
Data-Driven Growth: Utilized localized market data, supply chain metrics, and customer culinary feedback to
build targeted marketing initiatives and inventory predictive pipelines.
Financial Control: Optimized vendor pricing contracts and internal overhead costs to systematically maximize
profit margins over a 5-year period.
Team Management: Led a diverse cross-functional team across kitchen staff, hospitality personnel, and
procurement vendors, maintaining high standards of luxury customer experience.