Senior Sales Support
Emirates Airlines
Total years of experience :25 years, 8 Months
Working with Emirates Airlines as a Sales Support Assistance in Sales Support & Pricing Department. l report to the Pricing Manager and will be responsible for carrying out the day-to-day functions of the Pricing Department, including, Providing support for evaluations and analyses of passenger pricing proposals. Co-coordinating groups and incentive pricing initiatives. Helping in updating the auto-pricing system with all pertinent information to ensure the accurate and productive evaluation of various pricing scenarios. Assisting in evaluating trends in the market conditions using information available through and from various sources in order to be able to anticipate the need to make adjustments to existing pricing programs. Working with the Pricing Officer and sales team to anticipate changing trends in the market conditions and proactively initiate appropriate adjustments to existing pricing products and programs. Maintaining the Competitors activity.
Roles & Responsibilities
PRICING RELATED MATTERS/CALLS/CIRCULARS
Handling queries from the head office as well as from trade partners.
Answer telephone calls related to fare queries from Agents and GDS.
Respond to H/O/Agents/GDS providers for queries received through e-mail.
Preparation of interline fare sheet for onwards approval from Interline Pricing Dubai.
To monitor activities of the competitors fares, frequency, connectivity etc.
To maintain the proper records of the fares circulars and to perform random checks regularly to ensure proper updating of fare files as per assigned regions.
To Prepare Online fares circular.
To Prepare Interline fare circular
To Prepare Tactical fares.
To prepare circular on any information related to EK updates.
Checking and handling of UCA's/PUC's rose by Head Office as far as pricing related matters are concerned.
GDS ISSUES.
Coordinate with GDS for any misuse of inventory. Pricing and Availability.
GROUP HANDLING
Ensure to take following measures when handle groups i.e. Umrah/Haimtex/Hajj/DAM/Bohri Movement.
Collect demand from Ex-KHI through SEs regarding movement and compile it.
Once blocks are confirmed advice all Sales Executive immediately in order to meet the demand of market.
Keep close track for time limits if any block is closer to expiry then ensure it has to be extended through revenue integrity.
ADHOCS received must be acknowledged same day.
GYM (Apply/Amendment/Replicate etc).
To Co-ordinate with head office for approval/alteration/refunds of ADHOCS or on Market Fares.
Make sure deposits will be collected once PNRs have been created.
Any amendment in G blocks pass names/Ticket numbers/Split/Group seating etc., must be done as per the procedure & requirement.
Prepare MIS and update utilization/reconfirmation/cancellation/No-Shows recorded on a daily basis.
Make sure movement message (EGTIF) must be passed in advance to all concerned regarding separate check in counters/seating etc.
SST E-MAL REPLY (Y/J CLAS)
All emails must be responded within same working day.
Acknowledgement to agents is mandatory under any circumstances.
Should give options/alternates if required seats/class is not available.
PREMIUM CLASS: All emails must be responded within 01hour.
Acknowledgement to agents is mandatory under any circumstances.
Should give options/alternates if required seats/class is not available
FLX HANDLING.
To assisting FLX agents EX-KHI through vto Pakistan mail box which include their technical, reservation, ticketing, password reset queries and new ID creation requests.
To monitor the FLX performance through the booking/ticketing trend of every agency
Assisting Trade Partners / Sales
Co-ordinate and liaise with Sales Team in order to fulfill their requirements and market demand.
TELE MARKETING.
Daily Calls to trade partners. New updates should be given and try to resolve their problems instantly.
In order to ensure delivery of what is being committed on market share / target aligned and set jointly by Abacus Head office and Abacus PK NMC, timeline schedule on the OE Plan need to be followed for operation efficiency
Roles & Responsibilities
To coordinate OE Sales Plan template update in timely manner so as to ensure accurate status update on sales progress in PK. Require to work within NMC different department to complete OE Sales Plan update. Require to work within NMC different department to compile OE Tactical Plan for review. Meet and exceed Pakistan target segments and increased Pakistan market share and coordinate with other station heads and head office to meet their needs. Meet transaction level target. Achieve excellence in employee, customer handling and management of sales process. Achieve Conversions of Top Competitors Travel agents to Exclusivity on Abacus. Focus on core business: Maintain and grow segment volumes, Improve yields through incentive & deal management, Focus on key segments and markets, Grow, Recover or Defend market share. Solutions and services marketing: Streamline solutions portfolio to meet customer and market needs, Accurate and relevant content that leverages our geographic coverage, Focus on improved solutions. Execution: Improved channel management and collaboration with distribution partners, Effective local delivery of suppliers' global contracts & relationships, Reliable and responsive system. Cost management: Continuous improvement of business efficiency, Close attention to both Direct and Indirect cost management.
Projects
1. Abacus WebStart is a zero investment, low maintenance internet booking engine (IBE) that allows travel agencies to add online booking capability to their online channel. Abacus WebStart comes ready with multiple languages, multiple currencies, online cancellation and mobile itinerary - all the core components of an online booking solution.
Achievement: - Successfully deploy to Bukhari Travels & Tours in Jan 2011 and sign contract to give 50, 000 segments per year for 3 years. The Professional Travels & Tours in Apr 2010 and sign exclusive contract for 3 years, and Travel Network in Aug 2010 and sign exclusive contract for 3 years. And giving technical support too.
2. Abacus WebConnect A leading developer tool kit that allows travel suppliers to build and deliver their uniquely branded travel website to their online customers. The Abacus WebConnect developer tool kit comprises more than 70 core web services which provide access to full range of Abacus Host content and functionalities (across air, car, hotel and insurance), as well as a set of premium services.
Achievement: - Successfully deploy to Oasis Travels in Feb 2010 and sign exclusive contract for 3 years and giving technical support too.
3. Abacus PowerConnect is an off-the-shelf operations management solution designed for small and medium-sized travel agencies. It streamlines and automates mid and back-office operations like bookings, document issuance, settlement, payment, inventory management and real-time reporting. Additionally, the general ledger module, built into the system helps further optimize travel agencies' end-to-end financial processes.
Achievement: - Successfully deploy to Orient Travels, Universal Travel Master, The Prime Travel Services and APT Travels. And giving technical support too.
4. Abacus PowerSuite is a fully integrated front-, mid- and back-office solution designed to enable larger agencies with complex operations to effectively manage their end-to-end operations & growth
Achievement: - Successfully deploy to AEG American Express Travel Services Pakistan in Dec 2011 and sign exclusive contract for 5 years.
Working with the GSA, the Ticketing & Reservations Agent is responsible for ensuring correct implementation of the Airline Company’s reservation and ticketing policies and procedures and to ensure all customer interactions are fully optimized into potential sales outcomes. Principal accountabilities. Propose and streamline direct sales processes in line with the company’s vision and ensure quality of service is met. Encourage up-sell to maximum revenue for the airline whenever possible. Ensure ticket stock is correctly logged, stocked, stored and all material properly stocked and displayed. Ensure all revenue are accounted for and responsible for daily balancing of the TSR. To ensure that high quality service levels are provided, revenue is maximized and all policies and procedures correctly applied. Provide and maintain the highest quality of service to our Principals, Tour Operators, Travel Agents and passengers. Administer reservation requests and ensure that all requested, suggested services for ground arrangements are accurately provided and accounted. Ensure suitable alternatives are offered when requested services cannot be confirmed and hence each and every booking request is materialized. Proactively offer advice and suitable alternatives on destination facts, Hotel updates and special offers enabling tour operators, passengers to respectively plan, purchase packages that best suit their requirements. Providing comprehensive sales support to passengers, walk-in clients, telephone enquiries by offering detailed information on various products and services and hence maximize revenue opportunities in order to achieve sales targets. Ensure correct charges are applied and collected as per negotiated contracts and investigate and resolve accounting enquiries from tour operators, suppliers, finance department. Provide detailed information to Reservation Officer for further action if required. Analyze feedback from clients and passengers on products and services.
Working with the Travel Agency, the Travel Councilor Agent is responsible for ensuring correct implementation of the Airline reservation and ticketing policies and procedures and to ensure all customer interactions are fully optimized into potential sales outcomes. Principal accountabilities. Propose and streamline direct sales processes in line with the company’s vision and ensure quality of service is met. To ensure that high quality service levels are provided, revenue is maximized. Administer reservation requests and ensure that all requested, suggested services for ground arrangements are accurately provided and accounted. Ensure suitable alternatives are offered when requested services cannot be confirmed and hence each and every booking request is materialized. Pro-actively offer advice and suitable alternatives on destination facts, Hotel updates and special offers enabling passengers to respectively plan, purchase packages that best suit their requirements. Providing comprehensive sales support to passengers, walk-in clients, telephone Inquiries by offering detailed information on various products and services and hence maximize revenue opportunities in order to achieve sales targets.Maintains and develops the IT infrastructure for the organization. Prepares and implements the IT maintenance plan for Troubleshoots, pro-actively looks for weaknesses in the IT infrastructure so that they are identified and rectified before they can affect business operations. Implement software solutions and improvements to the hardware infrastructure that are acquired and obtain feedback from users to determine effectiveness of these systems. Manages IT Support to ensure good service to internal users experiencing hardware, software and network problems.
Working with the Travel Agency, the Travel Councilor Agent is responsible for ensuring correct implementation of the Airline reservation and ticketing policies and procedures and to ensure all customer interactions are fully optimized into potential sales outcomes. Principal accountabilities. Propose and streamline direct sales processes in line with the company’s vision and ensure quality of service is met. To ensure that high quality service levels are provided, revenue is maximized. Administer reservation requests and ensure that all requested, suggested services for ground arrangements are accurately provided and accounted. Ensure suitable alternatives are offered when requested services cannot be confirmed and hence each and every booking request is materialized. Proactively offer advice and suitable alternatives on destination facts, Hotel updates and special offers enabling passengers to respectively plan, purchase packages that best suit their requirements. Providing comprehensive sales support to passengers, walk-in clients, telephone enquiries by offering detailed information on various products and services and hence maximize revenue opportunities in order to achieve sales targets.Maintains and develops the IT infrastructure for the organization. Prepares and implements the IT maintenance plan for Troubleshoots, proactively looks for weaknesses in the IT infrastructure so that they are identified and rectified before they can affect business operations. Implement software solutions and improvements to the hardware infrastructure that are acquired and obtain feedback from users to determine effectiveness of these systems. Manages IT Support to ensure good service to internal users experiencing hardware, software and network problems.
GLOBAL DISTRIBUTION SYSTEM FARES AND TICKETING-SABRE
SCORING 97%
COURSE CONTENTS: INTRODUCTION TO E-COMMERCE SQL PL/SQL VISUAL INTERDEV 6.0 HTML/DHTML MACROMEDIA FLASH 4.0 J-SCRIPT VB-SCRIPT ASP
I cleared in D grade.
ACHIVE 87%
ACHIVE 90%
ACHIVE 92%
ELECTRONIC DATA PROCESSING GRADE A DOS GRADE A+ WORDSTAR GADE A+ BASIC LANGUAGE GRADE B