Specialist
fasttelco
Total years of experience :17 years, 7 Months
none
Assisted the operation manager in planning, directing and coordinating the daily activities of the organization
Managed the daily expenses and revenues
Handled the responsibilities of maintaining the standards of quality control and sales level of the organization
Performed other essential tasks as required
Handled every step in the planning activity for major corporate events
Building and maintaining strong relationships with internal and external key stakeholders to ensure proper messaging of company beliefs and service offerings.
Coordinated with people inside the organization and with other organization to carry out events successfully.
Assisting with organization of press briefings, photography, and press attendance at company seminars.
Contributed to the total effectiveness of the department, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member.
Develop and manage the communications budget corresponding lines.
Planned successful marketing and advertising strategies targeting and developing new accounts, bringing more businesses and greater economic support to the city Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base.
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues.
Explain loans, Lc’s & etc. to customers.
Reviewed and issued audits on account information and processes.
Performed queries in multiple databases.
Achieved sales and referral goals by actively cross-selling.
Identified and resolved conflicts between public and bank, employees and management, clarifying work relationships and alleviating communication problems.
Assisted customers with technical and subscription queries.
Liaised with all departments especially technical departments to perform site surveys and installation.
Coordinated with customer service team to meet customer satisfaction