Operation Manager
Global Pioneer L.L.C
Total des années d'expérience :20 years, 0 Mois
Currently Leading Business in Oman and Middle east
Led a cross-functional team with representatives from manufacturing, customer service, technical service, quality, IT, sourcing and sales to ensure a 15 Cores key account, the largest account in company history, received timely and effective support regarding any issue.
•Managed all product launches into 3 branch locations of this key account and coordinated new product training for the 300 key representatives.
•Coordinated activities and supported key account representatives in a sales blitz resulting in over 100 IT hardware and network product demonstrations.
•Reorganized customer service to properly align with sales teams improving communications and reducing time sales spent on non-sales related administrative activities
Currently Leading Business nationally and parts of South East Asia
•In charge for Netapp, Fujitsu, CA, Dell, HP, IBM, Vmware, Cisco….national level
•Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.
•Review product pricing and gross margin goals for existing products annually and establish new product pricing.
•Maintaining overall performance of all regional teams up country.
•Develop and manage sales and marketing budgets, and oversee the development and management of internal operating budgets.
•Promote positive relations with partners, vendors,
•QTR doing average business of Rs. 30-35 crs/
* Forecasting and achieving monthly business targets for the region by motivating and guiding Account/Channel Managers Kept appraised of services, products, warranties and promotions.
Handled a team of 45 executives
•Regular Export monitoring of agents to ensure compliance with Sales quality, procedures and maintain Service Levels within the Team.
•Nearly 33% of our products were captured in Africa market and 12% in Russia Market.
•Dealt widely with Bank in terms of LC (Letter of Credit).
•Maintain excellent work environment and high level of discipline.
•Responsible for the team performance analyzing the drawbacks and the loopholes of the particular campaign.
•Traveled a lot nearly 40 countries and signed the document with top officials.
ACHIEVEMENTS AND ACTIVITIES:
•Done Dhs 800, 000/monthly by own resources apart from team mate.
•Worked with Al-Massa computer, Blue Bells giants in Middle East Inc.
•Worked with lucent technology in Singapore closely. Had the privilege to work for the major Telecom companies like AT&T, MCI.
•Providing operation & support for Excel cellular & wireless in US.
•Handled network resolution team (NRC) and achieved 94% service quality.