فيصل بن نجيب الظاهر

Acted as a strategic partner, change agent, employee champion, and functional HR expert supporting ICRC operations. Provided intelligence and insights on People & Culture (PAC) matters to senior management and field HR teams, ensuring alignment between PAC strategies, organizational objectives, and Planning for Results (PFR) requirements.
• Led the evolution of the People & Culture function by identifying key priorities, streamlining HR processes, and contributing to the design and implementation of strategic initiatives across the organization.
• Served on an international support mission in Juba, South Sudan (Feb-May 2025), delivering humanitarian and employee support in a contingency environment, ensuring operational continuity, staff well-being, compliance with ICRC standards, including staff mobility.

(Freelancer | Self-employed Providing Career Coaching, and Consultancy Services on a project-by-project basis, as per client requests and needs)
• HR Consultant with extensive experience delivering a wide range of Human Resources services, including HR Strategy, policy and procedure formulation, HR process optimization, talent acquisition, workforce planning, HR budgeting, training and development, and HR internal audit. Services are provided through contractual projects, with recent engagements focused on organizational development in the healthcare and education sectors, across Jordan, Qatar, and Saudi Arabia
• Successfully managed consultancy agreements and HR projects across Jordan, Qatar, and Saudi Arabia within the healthcare and education industries. Areas of support include HR operations, talent acquisition, staffing and mobilization planning, development and implementation of HR policies and procedures, salary structures, grading systems, authority matrices, and other HR initiatives as requested by clients.
• Career Coach dedicated to helping professionals reach their goals through:
Cover Letter Editing | Resume Review & Optimization | LinkedIn Branding | Career SWOT Analysis | Job Search Strategy | Career Advisory | Interview Coaching

• Effectively managed the HR team of 20 employees, and led the whole HR functions
• Head of Continuous Medical - Non-Medical Education and Professional Development Center (CMEPD), managing training team of 15 staff, annual budget $80K
• Led HR chapters and staff education qualifications related to hospital JCI and CBAHI accreditations
• Managed New Hospital Workforce Planning with annual budget $8M
• In charge of the implementation of exceptional retention strategies through COVID-19 pandemic
• Successfully met workforce service requirement by shifting hospital occupancy from 200 to 250 beds
• Managed Nursing Diploma project (study - hire after graduation) of 100 nurses with collaboration with King Faisal University, to meet market supply and demand
• Applied Succession Planning models to cover talented staff exits and to maintain operations consistency.

• Led the full HR function and managed a team of seven HR professionals, ensuring high-quality service delivery across all HR operations.
• Successfully transitioned the organization from a local HR system to an international HR platform, improving automation, accuracy, and reporting capability.
• Implemented a new attendance and scheduling system to support 24/7 hospital operations, improving compliance, coverage, and operational efficiency.
• Led HR chapters and staff qualification requirements for JCI and CBAHI accreditations, ensuring readiness and alignment with international healthcare standards.

Progressive experience across three HR roles: Human Resources Generalist, Talent Acquisition-Recruitment Officer, and Administration & Personnel Officer.

Key Achievements & Responsibilities
July 2008 - Apr 2013 HR Leadership & Generalist Functions
• Acted as the HR Manager, leading end-to-end HR functions and ensuring alignment with hospital strategy and regulatory requirements.
• Chaired the Staff Legal Investigation and Grievance Committee, ensuring fair, transparent, and compliant case handling.
• Managed the “Speak Out” staff portal, strengthening employee voice and feedback mechanisms.
Served on the Employment Contracts Development Committee, contributing to updated, compliant, and employee-friendly contract structures.
• Led HR chapters related to JCI and AC hospital accreditation, ensuring workforce qualifications and HR processes met accreditation standards.
• Led full-cycle recruitment for all medical and non-medical positions, improving staffing efficiency and service continuity.

July 2005 - Jun 2008 Talent Acquisition - Recruitment Officer
• Managed the full recruitment cycle, collaborating with agencies and organizing recruitment trips to meet workforce needs.
• Represented HR in major recruitment drives, including the 2010 nurses and doctors’ campaign, with a special focus on attracting Arabic-speaking nurses to enhance patient communication.
• Played a key role in hiring 30 physicians across multiple specialties during the 2009 recruitment drive, supporting the hospital’s expansion from 22 to 44 outpatient clinics.

Dec 2000 - Jun 2005 Administration & Personnel Officer
• Served as a primary liaison for delivering HR services, providing policy guidance to HR staff and hospital employees.
• Supported the Senior HR Manager to ensure personnel activities met all regulatory and organizational requirements.
• Acted as Administration Coordinator and contributed to a task force supporting the hospital’s listing on the Kuwait Stock Exchange in 2006.
• Led the Task Force Committee that secured the first municipal approval (2004) granting road-sign directions for a private hospital—paving the way for similar approvals for other private hospitals
• Contributed as a committee member in developing, completing, and launching the hospital’s HR Policies & Procedures (2003)—a foundational governance milestone.