Faisal Al Khadr

• Managed Day-to-Day Operations of the platform, monitored the ticketing system to handle requests and operational issues, and received, reviewed, and approved service provider registration applications.
• Developed the strategic plan for the Operations Department and prepared the operational plan in alignment with the company’s objectives.
• Prepared) SOPs( and operational workflows and organized the relationship between the Operations department and other departments (Operations Cross-Department).
• Prepared operational policies for service providers, including delivery, delay, and cancellation/penalty policies.
• Prepared the platform’s organizational and legal framework, including Terms & Conditions for customers and service providers, obligations, and the Privacy Policy.
• Contributed to developing the )User Journey( and )UI/UX to enhance the user experience.
• Managed )UAT( for ERP system and mobile app to ensure quality.
• Prepared (FAQ) and built the user guide for customers and service providers.
• Prepared and tracked )KPIs( to ensure operational quality and efficiency.
• Built the Notifications System for the application.

• Managed a consulting project “Most Compliant Licensees” under a contract with the General Authority for Transport (TGA).
• Managed a closed framework agreement project with the National Program for Community Development in Regions (Tanmiah).
• Prepared the strategic and operational plan for supply chain management in framework agreement projects.
• Managing meetings with stakeholders.
• Preparing and following up on project documents.
• Developing timelines, monitoring performance, and ensuring deliverables, milestones, and KPIs are met.
• Collecting and analyzing data from the government entity.
• Managing project quality and risks throughout the project lifecycle.
• Supporting business development and preparing technical/financial proposals for government tenders.

• Managed Day-to-Day Operations for SMS services with telecom companies (STC, Mobily, Zain, Virgin).
• Led teams and managed operations across four marketing companies, including budget planning and performance monitoring.
• Developed and monitored operational plans and KPIs to optimize processes and support data-driven decision-making.
• Coordinated operations and technical teams to ensure issue resolution and service accuracy.
• Prepared and monitored operational and financial reports, analyzing KPIs.

• Managing social media accounts and CMS, including content creation and scenario planning.
• Preparing daily and monthly performance reports.
• Promoting company services to clients.