فيصل الرشيدي

• Leading a team of 19 members based in Riyadh, Jeddah, and Khobar, making sure daily work runs smoothly.
• Prepare and release motor quotations and conduct risk assessments as part of the underwriting process.
• Generate and review operational and underwriting reports for the motor department on a daily, weekly, and monthly basis.
• Evaluate team performance, provide feedback, and support professional development.
• Coordinate with the IT department to improve reporting tools and resolve system-related issues.
• Dealing directly with the Najm team for urgent issues or follow-ups.
• Participating in internal meetings to share updates, challenges, and suggestions from the department.
• Helping set monthly goals for the team and monitoring progress throughout the period.
• Supporting audit preparation by organizing records, reports, and ensuring documentation is complete.
• Keeping track of system updates and training the team when there are changes in procedures or tools.
• Handling client complaints or special cases when higher-level support is needed.
• Making sure all policies follow company guidelines and regulatory requirements.
• Ensuring all underwriting decisions comply with internal policies and regulatory requirements.
• Updating and maintaining underwriting guidelines as needed in coordination with management.

• Maintained a 95% accuracy rate in underwriting decisions, ensuring compliance with internal policies and regulatory guidelines.
• Helped reduce turnaround time on fleet quotations by 30%, improving response time from 3 days to under 24 hours for priority clients.
• Worked closely with the sales and operations teams to finalize pricing on large accounts, contributing to over SAR 15 million in annual motor
premium.
• Participated in monthly reviews of loss trends and claims data to adjust underwriting approach for high-risk segments.
• Assisted in mentoring junior underwriters and policy admins to ensure understanding of guidelines and system use.
• Responsible for tracking and reporting all transactions to ensure proper scanning and documentation for audit purposes.
• Coordinated with IT to test and improve the motor policy issuance system, suggesting improvements based on daily workflow needs.

• Issue quotations for individual and fleet motor policies, making sure they match underwriting guidelines and client needs.
• Handle daily policy operations including issuance, renewals, endorsements, and cancellations.
• Communicate with sales teams, brokers, and clients to clarify requirements or resolve any issues with policies.
• Make sure underwriting decisions follow company rules and comply with regulatory requirements.
• Stay up to date with underwriting guidelines, system updates, and motor insurance trends to apply best practices.
• Reviewed and issued an average of 20-50 motor quotations per week, covering both individual and corporate.
• Prepared and submitted the monthly report for all quotations issued, ensuring data accuracy and clear performance tracking.

• Register, review, and settle life insurance claims in coordination with internal guidelines and timelines.
• Communicate with clients, hospitals, and third parties to follow up on pending documents or clarifications.
• Verify claim documents and ensure all required information is received before processing.
• Analyze medical reports, financial documents, and personal disclosures to make fair and accurate underwriting decisions.
• Calculate premiums and apply necessary loadings or exclusions based on risk level.
• Collaborate with other departments like claims or actuarial when required for case-specific discussions.