فيصل Baloch

• Design learning programs as per Olive Group's standards and systems including task analysis; program structure and content; participant’s workbook; activities, tools & business games; visual aids; trainer notes; pre and post training requirements; and trainer source-book.
• Deliver and facilitate training programs to clients as per the standards and acceptable training satisfaction rates; Identify delivery platform options to maximize a learner centered approach and to minimize operational impact.
• Review and update training programs content and activities on annual basis.
• Manage training and development consulting and training projects for clients including project charter and plan development; management of resources and activities; completing deliverables as per client’s requirement and project communication requirements and tools.
• Develop and maintain positive business relationships with key clients.
• Coordinate quarterly training activities and engagements with key clients.
• Collaborate with the Office Administrator to maintain updated training records and information.
• Oversee administrative tasks associated training such as the preparation of training material; end of training reports; trainer feedback reports; etc.
• Collaborate and coordinate with the Graphic Designer/Artist on the design and development of training programs and content as per clients corporate identity standards.
• Identify new training programs, trends, topics, material and resources and submit bi-annual recommendations report to management.
• Designed & developed e-learning platforms & interactive e-learning courses for various clients

• Managed all e-learning projects running at multiple locations
• Responsible for defining e-learning strategy and to propose innovative, pragmatic, and cost-effective solutions to clients.
• Oversee the conceptualization, development, and layout of the appropriate technical infrastructure required to deliver digital e-learning content to its audience.
• Collaborate with web developers & instructional designers to create interactive multimedia learning programs
• Communicate software application problems and issues to Web development and support teams.
• Assess, recommend, and purchase courseware packages, and support development of courseware tools.

• To plan, develop and manage the annual training program based on defined Learning strategies and negotiate priorities with business managers based on resources, budgets and timeframes available to implement business critical operating plans.
• Manage business learning and performance needs and ensure high levels of customer satisfaction through innovative solutions and ensure efficient utilization of technology and resources.
• Diagnose learning and performance gaps, recommend, design, develop and deliver solutions and evaluate business impact, consistently achieving excellent customer satisfaction at all levels and meeting agreed KPIs.
• Manage collaborative relationships with business line managers and external entities by understanding their interests and business impact, providing consultancy in order to drive consistent and effective training and development services.
• Identify and prioritize all training requirements, map key stakeholders and resources, manage program-level risks for multiple projects and manage overall implementation of solutions to deliver return on customer expectations.
• Conduct Training Needs Analysis (TNA) and liaise with business areas to review existing training programs and develop project scope to continue to meet the learner needs as well as identifying short and long term future requirements.
• Maintain budget/expenditure record and employees’ training record.