Faizul Haq

• Experience with installing, configuring & maintaining Windows Server
2008/2008R2/2012.
• Creating the user accounts and profiles, assigning permissions using Active
Directory, information of all user accounts.
• Configuration of Email Profiles for users using Messaging Clients such as MS
Outlook.
• Configuring & Troubleshooting VPN.
• Performed configuration testing of antivirus software in a networked
environment.
• Configuring/troubleshooting users machines onsite and also remotely,
requests from users to upgrade their machines hardware/software.
• Provide first line support and help for end users using customized ticketing
tool.
• Troubleshooting Network connectivity (LAN/WiFi) issues, Cabling & crimping
for systems.
• Install and test desktop software applications and internet browsers.
• Installing and updating system drivers if its corrupted.
• Setup computers and install software for various applications and programs.
Configure antivirus software to fully protect IT environment.
• Provide a high level of customer service support for office automation
applications, PCs and laptops, and printers, including after hour support.
• Perform configuring troubleshooting analysis of network/local printers &
scanners.